You can contact SecureLogix Customer Support via telephone, web , or email between 7:00 A.M. and 7:00 P.M. CST Monday through Friday, excluding selected federal holidays .
We afford equal priority to telephone, web, and email requests. We respond to web and email requests as quickly as possible during our standard support business hours, generally within four business hours. We encourage you to use our online problem submission form, but we will also respond promptly to your email requests. If you use email, please provide your name, company name, email address, telephone number, product model and/or serial number, and a description of the problem.
For service affecting after-hours support issues, please call the toll-free customer support number (1-877-752-4435) and the after-hours call center will escalate your request to an on-call Customer Support Engineer. All other after-hours support requests will be addressed during our next regular business hours.
For self-help, the SecureLogix Knowledge Base is available on the Internet 24/7. The Knowledge Base contains release notes, technical bulletins, and other material that can answer many questions about product operation. Product manuals are also available online.
See the Customer Support Handbook for detailed information about SecureLogix Customer Support options, including support contracts, policies, and RMAs.
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