SecureLogix® Product Life Cycle

Customer Notification
Generally provide 3 to 6 Months Notice Prior to End-of-Sales or last day product can be ordered

Five Years of Investment Protection for Hardware
3 Years of System Support & Maintenance Available
Extended Hardware Warranty Availability thru Year 5

Upgrade Path Offered for Current Customers
Significant Discounts for Early Upgrades

Milestone	Ext Notice	Sales End	Year One	Year Two	Year Three	Year Four	Year Five
External Announcement	03/05	06/05	06/06	06/07	06/08	06/09	06/10
ETM® System Support & Maintenance
Hardware Replacements* / RMAs
Renew Ext. Hardware Warranties
Add New Support Contracts

Support Available Based on Current Release:

Full Support for Current & One Major Rev Back
     Technical support, software maintenance & upgrades

Transitional Support for Two Revs Back
     Technical support & upgrade support only

Upgrade Support for Prior Revs
     Upgrade support only

Software Version	Upgrade Support	Transitional Support	Full System Support
ETM System v5.X
ETM System v4.X
ETM System v3.X
ETM System v2.X and Prior

* - Applies to original product warranty or purchased extended hardware warranty contracts only.