Logging off Windows NT/2000 During Report Server Startup Causes Error

Article #ETM230B


Logging off of a Windows NT/2000 computer immediately after requesting a TeleAudit® Report can cause the data retrieval process to abort.  

Versions Affected

ETM® Platform v3.x and later

Known Workarounds

If you log off of Windows on the TeleAudit Report Server computer within the 10-20 seconds while the service is starting, the service does not start, an error message appears on the infrastructure manager computer, and the data retrieval process aborts. If this occurs, simply request the report again, which reactivates the TeleAudit Report Server service.

More Information

To conserve system resources, the TeleAudit Report Server service does not activate until a report is requested via the infrastructure manager or by the ETM Server. When a report is requested, the Windows activation system activates the TeleAudit Report Server service, which takes approximately 10-20 seconds.

After the TeleAudit Report Server service is activated, it continues to run while generating the report, then idles for one minute after the report is completed. If no reports are requested during the idle period, the TeleAudit Report Server service deactivates. The service is reactivated by the Windows activation system when the next report is requested.

The one-minute idle period is the default, but can be changed in the twms.properties file.

To change the Report Server service idle time

  1. Open the twms.properties file, located in the ETM Platform installation directory.
  2. Scroll to the section that reads:
  3. Replace 60000 with the preferred idle time, in milliseconds. For example, to set the idle time to 30 seconds, replace 60000 with 30000.

Last Update: 2/19/02

SecureLogix Corporation

13750 San Pedro, Suite 230 • San Antonio, Texas 78232 • (210) 402-9669 • www.securelogix.comETM, SecureLogix, SecureLogix Corporation, TeleWatch Secure, TWSA, the ETM Emblem, the SecureLogix Diamond Emblem, and the ETM Application Suite Emblems are trademarks or registered trademarks of SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

© Copyright 2002 SecureLogix Corporation. All Rights Reserved.
U.S. Patents No. US 6,226,372 B1, US 6,249,575 B1, and US 6,320,948 B1.
U.S. and Foreign Patents Pending.

This product includes:
Data Encryption Standard Software developed by Eric Young (eay@mincom.oz.au)
© Copyright 1995 Eric Young. All Rights Reserved.
Style Report software owned and licensed exclusively by InetSoft Technology Corp.
© Copyright 1996-2000 InetSoft Technology Corp. All Rights Reserved.

Published on December 3, 2002  |  Updated on August 9, 2021

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