Article #ETM417 ETM® System v5.2.1 update 3 is recommended for all customers using the call recordingfunctionality. It is a cumulative software update that includes all fixes andenhancements issued since Release 5.2. The attached document explains the changes. Click Download for more Details:

Article #ETM674 The attached PDF contains the ETM® System v5.0.2 12-3 Patch Notes Click Download for more Details:

Article #ETM555 The attached PDF contains the ETM® System v5.1.14 Patch Notes Click Download for more Details:

Article #ETM634 ETM® System v5.1 Update 3 provides support for DTMF caller ID. It is an update tov5.1 of the ETM System that only applies to some customers. See the attached PDF formore information. Click Download for more Details:

Article #ETM122 ETM® System v5.0.2 Update 4 is recommended only for customers currently runningv5.0.2 who are experiencing the issue described in this article. It addresses anissue seen in some highly concurrent environments in which scheduled reports failwith a “SQLException: Stream has already been closed” error. See the attached PDFfor more...

Article #ETM357 ETM® System v5.0.2 Update 5 remedies image problems (reports may generate errors ormay not display header/footer if completed) for scheduled reports running in highlyconcurrent environments and also includes all changes from Updates 1-4. It is anupdate to v5.0.2 of the ETM System that will apply to all customers....

Article #ETM229 ETM® System v5.1 Update 4 is recommended only for customers currently running v5.1who are experiencing the issue described in this article, and those who areupgrading from a system running v5.0.2 Update 3. It addresses an issue seen in somehighly concurrent environments in which scheduled reports fail with a...

Article #ETM472 ETM® System v5.1 Update 6 remedies problems resolving the correct date when parsingSMDR information and also includes all changes from Updates 1-5. It is an update tov5.1 of the ETM System that will apply to some customers using SMDR. See theattached PDF for more information. Click Download for...

Article #ETM506 ETM® System v5.1 Update 7 remedies multiple issues and also includes all changesfrom Updates 1-6. It is an update to v5.1 of the ETM System that will apply to allcustomers running version 5.1. See the attached PDF for more information. Click Download for more Details:

Article #ETM507 ETM® System v5.1 Update 8 remedies the ETM Management Server application usingexcessive processor resources when SMDR is being requested but not being receivedand also includes all changes from Updates 1-7. It is an update to v5.1 of the ETMSystem that will apply to some customers using SMDR. See...