The “ETM System Theory and Operation” course series is available via the online SecureLogix® E-Learning Portal.
ETM® System Overview and Operation Course
The prerequisite course in ETM® System training.
Covers ETM System architecture, theory, and use you need to understand before continuing with the other courses in the series. Includes 11 courses estimated to take 1 hour each to complete:
- Introduction to the ETM® system
- About the Performance Manager
- Getting Started Using the ETM® System
- Defining Voice Firewall and IPS Policies
- Span Groups, Durations, Times, and Intervals
- Managing Phone Numbers and URIs
- Importing Listings
- Tracks, Subnets, Billing Plans, and Service Types
- Monitoring System Activity
- Managing Access Code Sets
- Extension Masking and Call Redirection
ETM® Voice IPS Policy Theory and Practice Course
Builds on the Voice IPS theory and usage introduced in the prerequisite course, “ETM® System Overview and Operation,” including using Adaptive IPS to track same-source calling patterns from previously unknown numbers. Includes 6 lessons estimated to take an average of 1 hour each to complete:
- Overview of the Voice IPS
- Defining Voice IPS Policies
- Managing Voice IPS Policies
- Monitoring IPS Policy Processing Results
- Defining Rules for Specific Scenarios
- Using Adaptive IPS
ETM® Voice Firewall Policy Theory and Practice Course
Builds on the Voice Firewall theory and usage introduced in the prerequisite course, “ETM® System Overview and Operation.” Includes 5 lessons estimated to take an average of 1 hour each to complete:
- Overview of the Voice Firewall
- Defining Voice Firewall Policies
- Managing Voice Firewall Policies
- Monitoring Firewall Policy Processing Results
- Defining Rules for Specific Scenarios
ETM® Usage Manager Reporting Course
Builds on the Usage Manager introduction in the prerequisite course, “ETM® System Overview and Operation,” including building custom reports. Includes 10 lessons estimated to take an average of 1 hour each to complete:
- Introduction to the Usage Manager
- Custom Reports
- Cost Elements
- IPS Elements
- Directory Elements
- Diagnostic Elements
- Resource Utilization Elements
- Relative Date Ranges
- Scheduled Reports
- Managing Reports
ETM® Call Recorder Theory and Practice Course
Explains how to use the Call Recorder, an add-on application for the ETM System, for policy-based recording of calls of interest. Includes 5 lessons estimated to take an average of 1 hour each to complete:
- Overview of the Call Recorder
- Introducing Recording Policies
- Defining and Installing Recording Policies
- Accessing Call Recordings
- Configuring the Call Recorder