ETM® System

#ETM57717 The attached document describes the procedure to upgrade the Amazon Corretto 8 JDK/JRE on ETM® v9.0.2 or v9.0.3 Systems. The verified Corretto 8 JDK/JRE version is 8.362.08.1, so this document describes the upgrade to that version, and regression testing has only been performed for that version. Procedures are provided...

Article #APP259 See the attached article for important information about UTA Appliance Build 9.0-63. You must have ETM System v9.0.2 or later installed to use this appliance package.

Article #ETM3463 The attached article explains how to upgrade to v9.0.3 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM6863 The attached article explains how to upgrade to v9.0.3 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM9883 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.3. See the attachment for details.

Article #ETM57715 The attached document contains important information about release v9.0.3 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...

Article #ETM57716 A means to restrict Java processing to only the processing required by the ETM System has been implemented in ETM® System v9.0.3, using special configuration. See the attached document for configuration instructions.

Article #ETM9882 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.2. See the attachment for details.

Article #ETMD7473 The attached document explains how to install the Oracle 19c software on Linux and then run the Perl scripts to prepare the database for use with the ETM® System. See the attachment for details.

Article #ETM5761 The attached document contains important information about release 8.3.1 of the ETM® System. This release is for Federal customers who require JITC testing. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall,...

Article #ETM6862 The attached article explains how to upgrade to v9.0.2 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM3462 The attached article explains how to upgrade to v9.0.2 from v7.1.1 build 41 or later of the ETM® System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM57714 The attached document contains important information about release v9.0.2 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...

Article #ETM9881 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.1. See the attachment for details.

Article #APP8311 This document contains important information about release 9.x of the ETM® SIP Proxy Appliance. To use this Appliance, you must have v9.0 or later of the ETM Management Server installed. See the attachment for details.

Article# ETMD7461 This document explains how to install the Oracle 18c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.x.  Oracle 18c Enterprise Edition, Standard Edition, and Standard Edition One are supported. XE is supported for ETM v9.0.1 and...

Article# ETMD7471 The attached document explains how to install the Oracle 19c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System.  Oracle 19c Enterprise Edition, Standard Edition, and Standard Edition One are supported. This document describes Enterprise Edition installation. Minor...

Article #ETM3461 The attached document explains how to upgrade to v9.0.1 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 7/01/2022

Article #ETMD7472 The attached document explains how to install the Oracle 18c XE software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.0.x. See the attachment for details.

Article #ETM6861 This article explains how to upgrade to v9.0.1 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM57713 This document contains important information about release v9.0.1 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the...

Article #ETM686 This article explains how to upgrade to v9.0.0 Build 22 from v7.1.1 Build 41 or later of the ETM®System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 4/06/2022

Article #ETM4941 Customers running v7.1.3 of the ETM System with UTA should install this update if they experience the issue described below. To obtain the update, contact SecureLogix Technical Support. This update resolves the issue listed below. Before installing this update, you must have v7.1.3 Build 105 installed. See the...

Article #ETM57712 This document contains important information about release v9.0.0 build 22 of the ETM® System.The ETM System includes the ETM Communications Applications and software, ApplicationAppliances, ETM Server software, and the ETM applications: the Performance Manager, the VoiceFirewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the Call...

Article #ETM5771 This update provides the capabilities and fixes described below. All customers who would benefitfrom these changes should install this update. The update consists of a TeleWall.jar and Version.txtfile. To obtain the update, contact SecureLogix Customer Support. Before applying this update, the ETM® Management Server and ETM System Client...

Documentation set contains: Voice Firewall User Guide v9.0.0 Build 22 Usage Manager User Guide v9.0.0 Build 22 ETM System User Guide v9.0.0 Build 22 ETM System Technical Reference v9.0.0 Build 22 ETM System Installation Guide v9.0.0 Build 22 ETM System Database Schema v9.0.0 Build 22 ETM System Administration & Maintenance...

Article #ETMD1722 This article details the required permissions for the ETM® Database. When you create the ETM Database with the supplied Perl script, these permissions are granted, except for any that are noted in the Release Notes. If you manually create the database, ensure that you assign these required permissions....

Article #ETM686 See the attached document for instructions for upgrading from ETM® System v7.1.1 build 41 or later to v9.0.0 on Windows.

Article # ETM346 See the attached document for instructions for upgrading to v9.0.0 from v7.1.1 build 41 or later of the ETM System on Linux.

Documentation set contains: Voice Firewall User Guide v7.2.0 Usage Manager User Guide v7.2.0 ETM System User Guide v7.2.0 ETM System Technical Reference v7.2.0 ETM System Installation Guide v7.2.0 ETM System Database Schema v7.2.0 ETM System Administration & Maintenance Guide v7.2.0 Call Recorder User Guide v7.2.0

Article #APP270 As of April 2, 2020, SecureLogix is announcing immediate end of sale (EOS) of the ETM® 1090 digital TDM Communications Appliance, which supports T1, E1, PRI, and SS7 trunks. Equivalent functionality is provided by the ETM 2100 digital TDM Communications Appliance. Full technical support and extended hardware warranties...

Article #ETM988 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.0.

Article #APP258 The attached document contains important information about SIP Proxy appliance package Build 7.1.91. Click Download for more details:

Article #ETM1521 The attached document contains important information about ETM® System v9.0.0.

Article #ETM576 See the attached document for important information about ETM System v8.3.0. This release is for government customers who require JITC certification. Click Download for more Details:

Article #ETM178 The attached document provides the minimum system requirements for installation and use of the ETM® System v7.1.3. Click Download for more Details:

Article #ETM501 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Linux. Click Download for more Details:

Article #ETM831 The attached document provides important information about ETM® System v7.1.3. Click Download for more Details:

Article #ETM002 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Windows. Click Download for more Details:

Article#ETM481 The attached document contains important information about ETM® System v7.2.0 Build 51.

Article #ETM197 The attached document contains important information about release 7.1.2 Build 92of the ETM® System Web Portal. The ETM Web Portal is an optional application thatcan be used to search for and access Call Recorder call recording .wav files storedon the CRCs and Collection Server, and to view and...

Documentation set contains: Voice Firewall User Guide v7.1.2 Usage Manager User Guide v7.1.2 ETM System User Guide v7.1.2 ETM System Technical Reference v7.1.2 ETM System Installation Guide v7.1.2 ETM System Database Schema v7.1.2 ETM System Administration & Maintenance Guide v7.1.2 Call Recorder User Guide v7.1.2

Article #ETM521 The attached document provides minimum system requirements for ETM®System v7.1.2. Click Download for more Details:

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Article #ETMD172 The attached document details the required Oracle database permissions for use withv7.1.x of the ETM System. Click Download for more Details:

Article #INS953 The attached document provides minimum system requirements for ETM® System v7.1.1. Click Download for more Details:

Article #ETM158 The attached Release Notes provide important information about ETM® System Release7.2.0, which is reserved for customers that require a JITC-certified product. Click Download for more Details:

Article #ETMD326 Refer to the attached document for instructions for installing and configuring Oracle12c R2 (12.2.0.1)on Linux for use with the ETM® System v7.1.1 Build 47 or Later. Click Download for more Details:

Article #ETMD935 See the attached document for instructions for installing and configuring Oracle 12cR1 (12.1.0.2) on Linux for use with the ETM® System v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM399 The attached Release Notes provide important information about ETMSystem v7.1.2 Build 92. Click Download for more Details:

Article #ETM579 Refer to the attached article for instructions for upgrading onWindows to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM945 Refer to the attached article for instructions for upgrading onLinux to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM4521 When the ETM System Console is installed on Windows 10, the fontsize in the application may appear much too large for legibility. To resolve thisissue, you can edit the ETMSystemConsole.cfg file. See the attached articlefor instructions. Click Download for more Details:

Documentation set contains: Call Recorder User Guide v7.1.1 Caller ID Authentication User Guide v7.1.1 ETM System Installation Guide v7.1.1 ETM System Administration & Maintenance Guide v7.1.1 ETM System Technical Reference v7.1.2 ETM System User Guide v7.1.1 Usage Manager User Guide v7.1.1 Voice Firewall User Guide v7.1.1 Voice IPS User Guide...

Article #ETMD746 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...

Article #ETMD0651 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...

Article #ETMD433 This document explains how to install the Oracle 12c R1 (12.1.0.2)software on Windows and then run the Perl scripts to prepare the database for usewith the ETM® System 7.1.1 Build 41 or later. IMPORTANT: This document applies to Oracle 12.1.0.2 ONLY. Note: If you are upgrading an existing...

Article #ETM286 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Windows. For instructions for upgrading on Linux, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Linux. View theRelease Notes Click Download for more Details:

Article #ETM746 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Linux. For instructions for upgrading on Windows, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Windows. View theRelease Notes Click Download for more Details:

Article #ETM141 The attached document contains important information about ETM®System v7.1.2 Build 74. Click Download for more Details:

Overview Meltdown and Spectre are a group of three vulnerabilities discovered in 2017 and publicly announced January 3, 2018. Each of these vulnerabilities is exploited using a different attack vector, but all are related to weaknesses in the implementation of processor speculative execution. Meltdown and Spectre have been described as...

Article #ETM924 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Linux. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions: ” Oracle 11g R2, Enterprise, Standard, or XE” Oracle 12c Enterprise...

Article #ETM9911 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Windows. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions:Oracle 11g R2, Enterprise, Standard, or XE Oracle 12c Enterprise or Standard.For...

Article #APP919 The attached document provides important information about ETM®System v7.1.1 Appliance Update Build 59. Click Download for more Details:

Article #APP862 Both CUBE and UTA were presenting a problematic disconnect causecode, regardless of the disconnect reason provided through the API. The attacheddocument describes the issue and its resolution. Click Download for more Details:

Article #ETM577 The attached document contains important information about the ETM®System v7.1.1 Build 47 Update. All customers running v7.1.1 of the ETM System shouldinstall this update. This update resolves two important issues. Before installingthis update, you must have v7.1.1 build 41 or later installed and one of thefollowing database versions:Oracle...

Documentation set contains: Call Recorder User Guide v6.3.0 ETM System Administration & Maintenance Guide v6.3.0 ETM System Database Schema 6.3.0 ETM System Installation Guide v6.3.0 ETM System Technical Reference v6.3.0 ETM System User Guide v6.3.0 SecureLogix Syslog Alert Tool User Guide v6.3.0 Usage Manager User Guide v6.3.0 Voice Firewall User...

Article #APP641 SecureLogix is announcing immediate end-of-sale (EOS) of allSecureLogix® 1012, 1060,and 5000-Series Appliances and all Omega-Series Servers.These platforms have been either discontinued or replaced by a new line ofSecureLogix Servers that support the same applications and functionality. See the attached article for details about each model’s EOL policy. Click...

Article #APP953 SecureLogix has released an Appliance update to address an issue in which PRI Spanssometimes disconnect from the ETM Management Server if the source number containsspecial characters. All customers with E1 or T1 PRI Spans running v7.1.1 of the ETM® System shouldinstall this update. To obtain the update, contact...

Article #ETM5401 ETM® Unified Trunking Application (UTA ) and inline SIP applicationsprovide a Call Inactivity Timeout setting to clear ghost calls from the system(those which connected but for which the ETM System did not see an end, and for whichno activity has been seen during the specified amount of time)....

Article #ETM154 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Linux. Click Download for more Details:

Article #ETM013 The attached article provides important information about v7.1.0 ofthe ETM® System. Click Download for more Details:

Article #ETM371 Since UTA cannot enforce Policy and will lose call data if the application shutsdown, it is important to be promptly alerted when such an event occurs so remedialaction can be taken to bring the application back into service. Applying System EventTrack Filters provides this immediate alerting. See the...

Article #ETM6531 Call Recording on ETM® Inline SIP Application High-Availability (HA)deployments has the limitations described in the attached document. Click Download for more Details:

Article #ETM966 The attached document provides important information about ETM®System v7.1.1. Click Download for more Details:

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Article #ETM367 Versions Affected All versions of the ETM® Unified Trunk Application (UTA). Issue A limitation exists in the Cisco Unified Communication IOS Services API (CUCISAPI)that supports UTA that impacts how dial peers can be configured when using the API. Description When a call comes in, the CUCISAPI runs a...

Article #ETM494 The attached document contains important information about the ETM® System v7.1.1Build 45 update. All customers running v7.1.1 of the ETM System should install thisupdate. To obtain the update,, contact SecureLogix Customer Support. This updateresolves the issues listed in the attached Release Notes. Before installing thisupdate, you must have...

Article #ETM762 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Windows. Click Download for more Details:

Article #ETM615 This ETM® System v6.3 client-side duration fix resolves an issue in which the Minutesfield of a Duration Object used in Firewall and IPS Policies cannot be set to lessthan 59 minutes, instead of allowing a setting of 1-59 minutes in the Minutes field,as intended. (The maximum overall Duration...

Article #ETMD656 When you attempt to import a CCMI file or perform a Directory import, a “SQL*LDR lognot found” error may occur on Windows Server 2012 R2 with Oracle Database Client(12.1.0.2.0). This is caused by a missing .dll file in the Oracle Client Toolsinstallation. To work around this issue Navigate...

Article #ETMD377 he attached document provides instructions for installing and configuring Oracle 11gEnterprise Edition, Standard Edition, or Standard Edition One for use with the ETMSystem v7.0 or later. If you are installing Oracle 11gXE, different instructionsapply, available in this Knowledge Base. Click Download for more Details:

Article #ETM886 In ETM® System v7.0.1 and later, Voice Firewall and Voice IPS Policies can specifypatterns of midcall DTMF digits in rules, and can take specified actions for calls inwhich these patterns are detected. Midcall DTMF digits and the timestamps of thedigits can also optionally be stored in the ETM...

Article #ETM299 The attached article provides step-by-step instructions for upgrading to ETM® Systemv7.1.1 from v5.2 or later on 64-bit Linux. Click Download for more Details:

Article #ETM035 The attached article provides step-by-step instructions for upgrading from v5.2 orlater of the ETM® System on Windows. Click Download for more Details:

Article #ETM998 ETM® System v7.1.1 Appliance Build 50 provides appliance package updates to resolvethe issues listed below for inline SIP and UTA appliance software. Before installingthis update, you must have v7.1.1 installed on the ETM Management Server. See theattached article for details. Click Download for more Details:

Article #ETM713 Versions Affected ETM® System v7.1.x IssueIf you open an existing scheduled report task and edit it, when you save the task, aduplicate scheduled report task is created containing your changes. The changes mayor may not be present in the original copy. Both of these report tasks run at...

Article #ETM406A Each Span in the ETM® System uses a Dialing Plan to recognize, normalize, andclassify calling sequences for ETM Policy processing, display, reporting, andservice-type classification (such as long-distance, local, or international). DialingPlans are customized for the specific Appliance locale to ensure that the callingsequences the Span receives are correctly...

Article #ETM676 The attached article details configuring IPSec between a UTA Appliance Instance andthe ISR G2/ASR. Click Download for more Details:

Article #ETM940 This ETM® System v7.1.42 Server Update resolves an issue in which the UsageManager fails to launch on Windows host platforms using French language operatingsystem settings. Before installing this update, you must have v7.1.1 build 41 installed. Click Download for more Details:

Article #ETM118 The attached document contains important information about an Appliance patch updateavailable for ETM” System v7.1.1. Click Download for more Details:

Knowledge Base Article #APP534 To change the auto-negotiation, speed, and duplex configuration for an ethernet port,enter the following command on a serial, telnet, or ASCII Management interface: ethconfig [AUTONEG on|off] [SPEED 10|100|1000] [DUPLEX half|full] For any other ethernet port configuration options not supported by the ‘ethconfig’command, use the ‘sys ethtool’...

Article #ETM888 The attached document contains important information about v7.1.1 of the ETM System. Click Download for more Details:

Article #ETMD686 The attached article details the required permissions for the ETM Database. When youcreate the ETM Database with the supplied Perl script, these permissions are granted.If you manually create the database, ensure you assign these required permissions. IMPORTANT: Required database permissions are version-specific. Ensure youconsult the document specific to...

Article #ETMD364 The attached article details the required permissions for the ETM Database. When youcreate the ETM Database with the supplied Perl script, these permissions are granted.If you manually create the database, ensure you assign these required permissions. Click Download for more Details:

Article #INS8591 The attached document describes installation and configuration of the ETM(R) UnifiedTrunk Application (UTA) available in version 7.0.0 and later of the ETM System, foruse in conjunction with a properly provisioned Cisco ISR G2. Click Download for more Details:

Article #INS849 The attached document explains how to upgrade to v7.0.2 of the ETM(R) of the ETMSystem on 64-bit Linux. Click Download for more Details:

Article #INS514 The attached document explains how to upgrade from v5.2 or later of the ETM system onWindows. Click Download for more Details:

Article #ETM809 Please see attached article. Click Download for more Details:

Article #ETM258 ETM(R) System v7.0.1 Update 3 provides a Unified Trunk Application (UTA) appliancepackage update. This update resolves issues pertaining to processing of calls withcertain types of SIP URIs. See the attached document for issues addressed in thisupdate. It is a cumulative update that includes all fixes since the release...