ETM® System

Article #ETM500 The attached document contains important information about v7.0.0 Update 1. Thisupdate is intended for customers using the inline SIP or UTA applications with v7.0.0of the ETM System on the 5000 series ETM Appliance or the SRE module in a Cisco ISRG2. This update addresses issues with call termination...

Article #INS852 The attached article provides instructions for upgrading to v7.0.0 of the ETM Systemon Windows. Click Download for more Details:

Article #INS874 The attached document provides detailed instructions for installing and configuringthe ETM SIP application for AXP on an ISR router blade. Click Download for more Details:

Article #ETM213 The attached document provides step-by-step instructions for upgrading the ETM Systemfrom v6.1.x to v6.1.2. Click Download for more Details:

Article #ETM4931 The attached document provides important information about Release 6.1.2 of theETM® System. Click Download for more Details:

Article #ETM807 The attached document contains important information about v6.3 of the ETM System.Version 6.3 is reserved for use by Federal customers who require JITC certifiedproducts. Click Download for more Details:

Article #INS295 The attached document provides step-by-step instructions for upgrading the ETM Systemfrom v5.3 build 14 to v5.3 build 15. Click Download for more Details:

Knowledge Base Article #APP637 The attached document provides step-by-step procedures for replacing a ControllerCard in an ETM® 2100 or 3200 Appliance. Click Download for more Details:

Article #ETM144 The attached document contains important information about v6.1.1 of the ETM System. Click Download for more Details:

Knowledge Base Article #APP670 SecureLogix is announcing end-of-sale (EOS)/end-of-life (EOL) of the 8240 controllercard used in ETM model 2100 and 3200 appliances. EOS will occur on December 31, 2010.The functionality provided by this card has been replaced by an enhanced controllercard, the 8540. See the attached document for details. Click...

Article #INS530 The attached article explains how to upgrade from v5.2.x to v6.1 of the ETM System.If you are upgrading from a different version, see the upgrade article specific tothat version. Click Download for more Details:

Article #INS108 The attached article provides instructions for upgrading to v6.1 of the ETM Systemfrom v5.1.x. If you are upgrading from another version, refer the article specific tothat version. Click Download for more Details:

Article #ETM616 The attached document provides important information about Release 6.1 of the ETMSystem. Click Download for more Details:

Article #CR488 In previous software versions, 1024-CR and 1090-CR Appliances automatically created alocal CRC in the Performance Manager tree pane when they connected to the Server. Inv6.0.2 Appliance package v6.0.29 or later, the local CRC is only created if EnableCall Recording is selected on the Recording tab of the SpanConfiguration...

Article #ETM416 The attached document provides important information about v6.0.2 of the ETM® System. Click Download for more Details:

Article #ETM842 In ETM® System v5.3 and v6.0.x and later, a new available user permission affordsadministrators full visibility of all other users’ reports folders and full controlof the contents of those folders. For new installations, this permission is enabledby default for only the default admin account. For upgrades from a...

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...

Article #ETM376 The attached document contains important information about Release 6.0.1 of the ETM®System. Click Download for more Details:

Article #ETM852 Please see the attached document for release notes for 5.2.1 Update 5. Click Download for more Details:

Knowledge Base Article #APP476 The attached document explains the end-of-life policy for the 1020, 1030, and 1040appliance models. Click Download for more Details:

Knowledge Base Article #APP424 The attached document explains the end-of-life policy for the Model 1010 analogappliance. Click Download for more Details:

Article #ETM152 In the ETM System appliances, the Security Policy Processor (SPP) formatsphone number objects for processing according to settings in thenpconfig.properties file. By default, the npconfig.properties file isconfigured to format only North American numbers (any number with a country code of1) as standard numbers. Any other numbers are formatted...

Article #ETM009 Please see the attached document for release notes for 5.2.1 Update 4. Click Download for more Details:

Article #INS795 This technical bulletin discusses NFAS configuration best practices for assignment ofthe group port. Click Download for more Details:

Article #ETM417 ETM® System v5.2.1 update 3 is recommended for all customers using the call recordingfunctionality. It is a cumulative software update that includes all fixes andenhancements issued since Release 5.2. The attached document explains the changes. Click Download for more Details:

Knowledge Base Article #APP0981 The attached article explains how to ping from an ETM® Appliance at a command line inv5.0 and later. Click Download for more Details:

Article #ETMD644 If the error below appears when you attempt to import Listings into an Import Set, the tnsnames.ora file on the ETM Server does not specify the database SID correctly. See the attached document for the solution.SQL*Loader-704: Internal error: ulconnect: OCIServerAttach [0]ORA-12154: TNS:could not resolve service name Click Download...

Article #ETM164 ETM® System Software v5.2.1 Update 2 is an update to v5.2 of the ETM System thatwill apply all customers. It addresses multiple issues and also includes changesfrom all previous 5.2 Updates. Please see the attached PDF for more information. Click Download for more Details:

Article #INS103 he attached PDF document provides instructions for upgrading from v5.0.x to v5.3.0of the ETM® System. Click Download for more Details:

Article #ETM336 Symptom: The ETM® Collection Server runs out of disk space. Description: Collection Server software will default to software installationpath to write recordings when filter path is unavailable. When installed on the OSpartition this can lead to system failure due to low disk space. Versions Affected: All Collection Server...

Article #ETM609 ETM® System Software v5.2 Update 4 introduces the Call Recorder Status Detectorfunctionality and also includes all changes from all previous 5.2 Updates. It is anupdate to v5.2 of the ETM System that will apply only to customers using the callrecording functionality. See the attached PDF for more information....

Article #ETM179 ETM® System v5.2 Collection Server Update addresses multiple issues and isrecommended for all customers running v5.2 software with the Call Recorder utilizingthe Collection Server application. Click Download for more Details:

Article #ETM447 The attached manual explains how to use the ETM Web Portal for viewing and schedulingreports. This manual is an excerpt from the Usage Manager User Guide. Click Download for more Details:

Article #ETM634 ETM® System v5.1 Update 3 provides support for DTMF caller ID. It is an update tov5.1 of the ETM System that only applies to some customers. See the attached PDF formore information. Click Download for more Details:

Article #ETM343 ETM® System v5.2 Update 2 addresses the possibility of directory information notbeing populated in email alerts that are fired for long duration firewall rules andalso includes all changes from Update 1. It is an update to v5.2 of the ETM Systemthat will apply only to customers experiencing the...

Article #ETM452 The attached file explains how to install a Software Update for ETM® Software Note: Please contact SecureLogix Customer Support for Software Updates on Solaris Click Download for more Details:

Article #ETM295 ETM® System v5.2 Update 1 addresses changes to Daylight Savings Time by updating theJRE that the ETM Software uses and also addresses various issues related toupgrading the ETM software to v5.2. It is an update to v5.2 of the ETM System thatwill apply to all customers. See the...

Article #ETM943 ETM® System v5.1 Update 14 addresses changes to Daylight Savings Time by updatingthe JRE that the ETM Software uses and also includes all changes from Updates 1-13.It is an update to v5.1 of the ETM System that will apply to all customers. See theattached PDF for more information....

Article #ETM744 ETM® System v5.0.2 Update 8 addresses changes to Daylight Savings Time by updatingthe JRE that the ETM Software uses and also includes all changes from Updates 1-7.It is an update to v5.0.2 of the ETM System that will apply to all customers. Seethe attached PDF for more information....

Article #ETM270 Beginning in 2007, Daylight Savings Time (DST) in the United States and itsterritories will be extended by about a month. For those areas that observe DST, thismeans that in 2007, DST begins on March 11 and ends on November 4, while in 2008, DSTbegins on March 9 and...

Article #ETMD075 The attached document explains how to install and configure Oracle 10g Standard orEnterprise Edition for use with the ETM System v5.2. If you are installing 10gExpress Edition (XE), see the XE-specific installation article in this Knowledge Base. Click Download for more Details:

Article #ETMD788 The attached document explains how to install and configure Oracle XE for use withthe ETM System. If you are installing 10g Standard or Enterprise, see Knowledge BaseArticle ETMD075 instead. Click Download for more Details:

Article #ETM375 The following additional Call Record Final Field is available for SMDR parse filesin v5.2. This field is optional and applies only if inbound SMDR is used with theCall Recorder application. Optional: —Call durationcalculation for SMDR is normally based on call start time. Setting this field to TRUEforces duration...

Article #INS640 The attached PDF explains how to upgrade from v5.0, 5.0.1, or 5.0.2 of the ETM®System on Windows. Click Download for more Details:

Article #ETM525 ETM® System v5.1 Update 12 remedies the issue of slow reports performance when usingdirectory objects in a filter and also includes all changes from Updates 1-11. It isan update to v5.1 of the ETM System that will apply only to some customers. See theattached PDF for more information....

Article #ETM763 ETM® System v5.1 Update 11 remedies the issue of PRI span panics when an ExtensionMasking Plan replaces destination numbers and also includes all changes from Updates1-10. It is an update to v5.1 of the ETM System that will apply only to somecustomers. See the attached PDF for more...

Article #ETM183 ETM® System v5.1 Update 10 remedies the possibility of inaccurate SMDR resolution inhigh call volume environments as well as other issues and also includes all changesfrom Updates 1-9. It is an update to v5.1 of the ETM System that will apply to somecustomers. See the attached PDF for...

Knowledge Base Article #ETM508 ETM® System v5.1 Update 9 remedies the possibility of T1 channels goinginto “lockout” after an appliance restart and also includes all changes from Updates1-8. It is an update to v5.1 of the ETM System that will apply to some customersusing T1 trunks. See the attached PDF...

Article #ETM507 ETM® System v5.1 Update 8 remedies the ETM Management Server application usingexcessive processor resources when SMDR is being requested but not being receivedand also includes all changes from Updates 1-7. It is an update to v5.1 of the ETMSystem that will apply to some customers using SMDR. See...

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Article #ETM147 ETM® System v5.0.2 Update 6 remedies multiple issues and also includes all changesfrom Updates 1-5. It is an update to v5.0.2 of the ETM System that will apply to allcustomers running version 5.0.2. See the attached PDF for more information. Click Download for more Details:

Article #ETM506 ETM® System v5.1 Update 7 remedies multiple issues and also includes all changesfrom Updates 1-6. It is an update to v5.1 of the ETM System that will apply to allcustomers running version 5.1. See the attached PDF for more information. Click Download for more Details:

Article #ETM472 ETM® System v5.1 Update 6 remedies problems resolving the correct date when parsingSMDR information and also includes all changes from Updates 1-5. It is an update tov5.1 of the ETM System that will apply to some customers using SMDR. See theattached PDF for more information. Click Download for...

Article #ETM357 ETM® System v5.0.2 Update 5 remedies image problems (reports may generate errors ormay not display header/footer if completed) for scheduled reports running in highlyconcurrent environments and also includes all changes from Updates 1-4. It is anupdate to v5.0.2 of the ETM System that will apply to all customers....

Article #ETM914 When creating a new DES key for the ETM Web Portal application, if youinclude the ampersand character (&) in the DES key string, you must type amp;immediately after the & character, and then you can continue with the rest ofyour DES key string. .xml treats the & key...

Article #ETM122 ETM® System v5.0.2 Update 4 is recommended only for customers currently runningv5.0.2 who are experiencing the issue described in this article. It addresses anissue seen in some highly concurrent environments in which scheduled reports failwith a “SQLException: Stream has already been closed” error. See the attached PDFfor more...

Article #ETM229 ETM® System v5.1 Update 4 is recommended only for customers currently running v5.1who are experiencing the issue described in this article, and those who areupgrading from a system running v5.0.2 Update 3. It addresses an issue seen in somehighly concurrent environments in which scheduled reports fail with a...

Knowledge Base Article #APP732 The attached PDF is an excerpt from the ETM® System v5.1 Installation Guidethat describes VoIP deployment scenarios for the ETM® System. Click Download for more Details:

Article #ETM184 The attached article explains how to update the CCMI date file that providescity/state data in Usage Manager Reports. Click Download for more Details:

Article #ETM555 The attached PDF contains the ETM® System v5.1.14 Patch Notes Click Download for more Details:

Article #ETM674 The attached PDF contains the ETM® System v5.0.2 12-3 Patch Notes Click Download for more Details:

Article #INS249 Versions affected: 4.1.2 and above Note – This issue is only found when running on Windows 2003 Server Problem Description: When upgrading the ETM platform on Windows 2003 Server, the installer can failduring either the uninstall of the previous version of software or during theinstall of the new...

Article #INS542 The attached PDF explains how to upgrade from version 5.0 to version 5.0.2 of theETM® System on Windows. Click Download for more Details:

Article #ETM956 Versions Affected ETM® System v5.0 – 5.0.2; fixed in 5.1 Symptom When the ETM System is upgraded from version 4.1 to v5.0, the Attributes field is added to Voice Firewall Policies. The default value for the Attributes field is None; however, during the upgrade, Any is placed in the Attributes field for all existing Rules. Description The Attributes field is...

Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when...

Article #ETM039 Versions Affected ETM® System v5.0. Synopsis The attached zip file includes chm files of the ETM System help that can be viewed on a Windows system, without installing the ETM System. More Information Occasionally, you may want to view topics in the ETM System help files without starting the ETM System,...

Knowledge Base Article #APP384 Versions affected: ETM® System v5.0 Symptom: When licensing an ETM 2100/3200 card, a valid license string will be rejected ifthe Appliance is in Failsafe mode. The following error message will be received:“WARNING: License appears invalid; value rejected, use LICENSE CLEAR to reset.” Solution: Type the license...

Article #ETMD915 When you import phone numbers into the ETM® Database, duplicates are allowed bydefault. The attached article, excerpted from the ETM® System TechnicalReference, explains how to disallow duplicates. Click Download for more Details:

Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Article #ETMD673 Versions Affected ETM® System v3.0 and later Symptom When trying to open the TeleAudit Usage Manager, the following error occurred: ORA-01466: unable to read data – table definition has changedDescription This error occurs when the system time of the computer on which the database is installed is older than...

Article #ETMD787 Symptom In the ETM® versions 3.0 – 4.0, Oracle may run out of memory that is available for it to allocate to the ETM System, causing the current operation to fail or the ETM Management Service to stop. Description An incorrect value in the init.ora file can cause Oracle to run...

Article #ETMD051 Versions Affected ETM® System v4.1 and later. Synopsis When you use the Import Wizard to import a text file of Listings into the Directory Manager, an Oracle utility called SQL*Loader performs the data transfer. When the transfer is complete, a SQL*Loader log file appears in the SQL*Loader Results dialog box. This article describes the contents...

Knowledge Base Article #APP131 ETM® System v5.0.2 Update 9 adds support for additional E1 CAS signaling types andalso includes all changes from Updates 1-8. It is an update to v5.0.2 of the ETMSystem that will only apply to customers with E1 CAS trunks. See the attached PDFfor more information. Please...

Knowledge Base Article #APP184 Versions Affected ETM® System digital telecom appliances only. Synopsis After the out-of-box configuration is complete, the Spans on the Controller Card restart offline More Information After an out-of-box configuration is complete, the Spans restart offline automatically so that you can configure them with the proper telephony settings...

Article #ETMD921 Synopsis When you import Listings from a text file into the Directory Manager, the textfile must be formatted in a certain way for successful import. The required formatis determined by a control file in the ETM® System installationdirectory that is used by the SQL*Loader application. The attached PDF...

Article #ETM824 Synopsis If your ETM® Database computer hard drive becomes full, the ETM Server cannot run. You will need to either provide additional storage space or clear some space on the hard drive so that you can restart the ETM Service. More Information By default, the ETM Server permanently stores...

Article #ETM675 Synopsis In the TeleAudit® Usage Manager, you can generate reports of outbound calls that used Vertical Service Codes, such as *69, *70, and so on. More Information By default, the ETM® System stores any Vertical Service Codes associated with a call in the Prefix column of the call information in the ETM...

Knowledge Base Article #APP502 SynopsisWhen you download a software package to an Appliance Card, it is imperative that you do not reboot or power cycle the Card until the upgrade is complete, or the firmware may become corrupted, rendering the Card inoperable. The Card automatically reboots when the upgrade is...

Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for...

Article #INS112 Synopsis The ETM® System supports a wide variety of span configurations, as described in Knowledge Base article #INS678, ETM® System v4.0.x Minimum System and Network Requirements. However, certain configurations are not supported and will prevent the system from functioning properly, as described below. More Information IMPORTANT On a 24-channel ISDN-PRI trunk that...

Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...

Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....

Article #ETMD576 Synopsis When the database statistics calculation and/or partitioning scripts are configured as Scheduled Tasks on the Windows operating system, the tasks run using the Windows login username and password assigned to each task. If the password for the username is changed/expired, the Scheduled Task cannot run. Versions Affected...

Article #ETM794 Synopsis If a Card in an ETM® 2100 or 3200 Appliance is not connected to the ETM Server during the change to/from Daylight Savings Time, when the Card reconnects to the Server, only Span 1 properly updates the offset from GMT. Spans 2-4 retain the old offset and potentially...

Article #ETM703 Synopsis In some telecom markets, such as Europe, you may have Local, Regional, and Long Distance classifications, instead of only Local and Long Distance (as in the US). This article describes how to add classification entries to your Dialing Plan. See the example of multiple classifications in “More...

Article #ETM051 Synopsis After the ETM® Server is rebooted, the version of the Dialing Plan installed no longer appears in the Dial Plan Configuration dialog box. This article describes how to determine the version of Dialing Plan installed. Versions Affected ETM® System v4.0.x More Information To view the Dial Plan version installed...

Article #ETM503 Synopsis Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out. Versions Affected ETM® System v4.0.x and prior Known Workarounds After generating the report, if the toolbar buttons are not enabled, select a different...

Article #ETM633 Synopsis This article explains the behavior of an ISDN PRI NFAS Member after issuing the ETM® Command T1 OFFLINE. Versions Affected All versions of the ETM® System are affected. More Information When the T1 OFFLINE command is issued to an ISDN PRI Span via the ASCII Management Interface or a Telnet/serial connection, the...

Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:

Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details:

Article #INS393 The attached document provides the correct diagram for the SMDR Y Cable and thepinout for the Aux and Console ports on the ETM 2100/3200 Card. This Y cable diagramreplaces the one on page 163 of the ETM® Platform v3.0 Installation andConfiguration Guide and on page 127 of the...

Article #INS318 The attached document shows common cables required to communicate to ETM® Appliancesvia the console port, SMDR connections to the auxiliary port, and T1 connections tothe T1 ports. Click Download for more Details:

Article #ETMD194 It is important to provide security through a password for the listener. With apassword, privileged operations, such as saving configuration changes or stoppingthe listener, used from the Listener Control utility will require a password. Use the Listener Control utility’s CHANGE_PASSWORD command or Oracle Net Manager toset or modify...

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP218B Synopsis A controller card must be present in the system slot of the ETM® 3200 Appliance chassis for proper operation. Versions Affected ETM 3200 Appliance More Information Always install the first card set in the system slot (the bottom slot of the chassis). The controller card in...

Article #ETM229B Synopsis A Secure Transmission Unit (STU-III) is a secure telecommunications device designed to operate as both an ordinary telephone and a secure instrument over the telephone network. A STU unit is used to protect the transmission of sensitive or classified information. Because the unit can be used as...

Article #INS225B Synopsis When a Y cable is used to connect an ETM® Communications Appliance to a PBX, the Appliance assumes that the other device connected to the Y cable (e.g., a computer) is providing the handshake signal to request receive data. If the other device is powered off or is...

Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....

Article #ETM237B Synopsis Email Tracks can be assigned to TeleWall® Security Policy Rules so that appropriate personnel are automatically notified via email when a call matches a specific TeleWall® Security Policy Rule. This technical bulletin explains how to modify the default Subject line of TeleWall Security Policy email messages. Note: This technical bulletin does not...

Article #INS207B Synopsis By default, the ETM® Database is populated with defaults applicable to the United States. If you are installing an ETM Platform in the UK or South Africa, follow the procedure in this technical bulletin after installing the ETM software and database but before creatingthe data instance for the ETM Server....