Article #ETM686 This article explains how to upgrade to v9.0.0 Build 22 from v7.1.1 Build 41 or later of the ETM®System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 4/06/2022

Article #ETM4941 Customers running v7.1.3 of the ETM System with UTA should install this update if they experience the issue described below. To obtain the update, contact SecureLogix Technical Support. This update resolves the issue listed below. Before installing this update, you must have v7.1.3 Build 105 installed. See the...

Article #ETM686 See the attached document for instructions for upgrading from ETM® System v7.1.1 build 41 or later to v9.0.0 on Windows.

Article # ETM346 See the attached document for instructions for upgrading to v9.0.0 from v7.1.1 build 41 or later of the ETM System on Linux.

Documentation set contains: Voice Firewall User Guide v7.2.0 Usage Manager User Guide v7.2.0 ETM System User Guide v7.2.0 ETM System Technical Reference v7.2.0 ETM System Installation Guide v7.2.0 ETM System Database Schema v7.2.0 ETM System Administration & Maintenance Guide v7.2.0 Call Recorder User Guide v7.2.0

Article #APP258 The attached document contains important information about SIP Proxy appliance package Build 7.1.91. Click Download for more details:

Article #ETM178 The attached document provides the minimum system requirements for installation and use of the ETM® System v7.1.3. Click Download for more Details:

Article #ETM501 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Linux. Click Download for more Details:

Article #ETM831 The attached document provides important information about ETM® System v7.1.3. Click Download for more Details:

Article #ETM002 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Windows. Click Download for more Details:

Article#ETM481 The attached document contains important information about ETM® System v7.2.0 Build 51.

Article #ETM197 The attached document contains important information about release 7.1.2 Build 92of the ETM® System Web Portal. The ETM Web Portal is an optional application thatcan be used to search for and access Call Recorder call recording .wav files storedon the CRCs and Collection Server, and to view and...

Documentation set contains: Voice Firewall User Guide v7.1.2 Usage Manager User Guide v7.1.2 ETM System User Guide v7.1.2 ETM System Technical Reference v7.1.2 ETM System Installation Guide v7.1.2 ETM System Database Schema v7.1.2 ETM System Administration & Maintenance Guide v7.1.2 Call Recorder User Guide v7.1.2

Article #ETM521 The attached document provides minimum system requirements for ETM®System v7.1.2. Click Download for more Details:

Article #INS953 The attached document provides minimum system requirements for ETM® System v7.1.1. Click Download for more Details:

Article #ETM158 The attached Release Notes provide important information about ETM® System Release7.2.0, which is reserved for customers that require a JITC-certified product. Click Download for more Details:

Article #ETMD326 Refer to the attached document for instructions for installing and configuring Oracle12c R2 (12.2.0.1)on Linux for use with the ETM® System v7.1.1 Build 47 or Later. Click Download for more Details:

Article #ETMD935 See the attached document for instructions for installing and configuring Oracle 12cR1 (12.1.0.2) on Linux for use with the ETM® System v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM399 The attached Release Notes provide important information about ETMSystem v7.1.2 Build 92. Click Download for more Details:

Article #ETM579 Refer to the attached article for instructions for upgrading onWindows to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM945 Refer to the attached article for instructions for upgrading onLinux to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Documentation set contains: Call Recorder User Guide v7.1.1 Caller ID Authentication User Guide v7.1.1 ETM System Installation Guide v7.1.1 ETM System Administration & Maintenance Guide v7.1.1 ETM System Technical Reference v7.1.2 ETM System User Guide v7.1.1 Usage Manager User Guide v7.1.1 Voice Firewall User Guide v7.1.1 Voice IPS User Guide...

Article #ETMD746 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...

Article #ETMD0651 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...

Article #ETMD433 This document explains how to install the Oracle 12c R1 (12.1.0.2)software on Windows and then run the Perl scripts to prepare the database for usewith the ETM® System 7.1.1 Build 41 or later. IMPORTANT: This document applies to Oracle 12.1.0.2 ONLY. Note: If you are upgrading an existing...

Article #ETM286 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Windows. For instructions for upgrading on Linux, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Linux. View theRelease Notes Click Download for more Details:

Article #ETM746 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Linux. For instructions for upgrading on Windows, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Windows. View theRelease Notes Click Download for more Details:

Article #ETM141 The attached document contains important information about ETM®System v7.1.2 Build 74. Click Download for more Details:

Article #ETM924 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Linux. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions: ” Oracle 11g R2, Enterprise, Standard, or XE” Oracle 12c Enterprise...

Article #ETM9911 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Windows. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions:Oracle 11g R2, Enterprise, Standard, or XE Oracle 12c Enterprise or Standard.For...

Article #APP919 The attached document provides important information about ETM®System v7.1.1 Appliance Update Build 59. Click Download for more Details:

Article #APP862 Both CUBE and UTA were presenting a problematic disconnect causecode, regardless of the disconnect reason provided through the API. The attacheddocument describes the issue and its resolution. Click Download for more Details:

Article #ETM577 The attached document contains important information about the ETM®System v7.1.1 Build 47 Update. All customers running v7.1.1 of the ETM System shouldinstall this update. This update resolves two important issues. Before installingthis update, you must have v7.1.1 build 41 or later installed and one of thefollowing database versions:Oracle...

Article #APP953 SecureLogix has released an Appliance update to address an issue in which PRI Spanssometimes disconnect from the ETM Management Server if the source number containsspecial characters. All customers with E1 or T1 PRI Spans running v7.1.1 of the ETM® System shouldinstall this update. To obtain the update, contact...

Article #ETM154 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Linux. Click Download for more Details:

Article #ETM013 The attached article provides important information about v7.1.0 ofthe ETM® System. Click Download for more Details:

Article #ETM966 The attached document provides important information about ETM®System v7.1.1. Click Download for more Details:

You must be logged in to view this content.  If you have just logged in and are still seeing this message, please try reloading the page. Log In

Article #ETM762 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Windows. Click Download for more Details:

Article #ETMD377 he attached document provides instructions for installing and configuring Oracle 11gEnterprise Edition, Standard Edition, or Standard Edition One for use with the ETMSystem v7.0 or later. If you are installing Oracle 11gXE, different instructionsapply, available in this Knowledge Base. Click Download for more Details:

Article #ETM886 In ETM® System v7.0.1 and later, Voice Firewall and Voice IPS Policies can specifypatterns of midcall DTMF digits in rules, and can take specified actions for calls inwhich these patterns are detected. Midcall DTMF digits and the timestamps of thedigits can also optionally be stored in the ETM...

Article #ETM299 The attached article provides step-by-step instructions for upgrading to ETM® Systemv7.1.1 from v5.2 or later on 64-bit Linux. Click Download for more Details:

Article #ETM035 The attached article provides step-by-step instructions for upgrading from v5.2 orlater of the ETM® System on Windows. Click Download for more Details:

Article #ETM998 ETM® System v7.1.1 Appliance Build 50 provides appliance package updates to resolvethe issues listed below for inline SIP and UTA appliance software. Before installingthis update, you must have v7.1.1 installed on the ETM Management Server. See theattached article for details. Click Download for more Details:

Article #ETM940 This ETM® System v7.1.42 Server Update resolves an issue in which the UsageManager fails to launch on Windows host platforms using French language operatingsystem settings. Before installing this update, you must have v7.1.1 build 41 installed. Click Download for more Details:

Article #ETM118 The attached document contains important information about an Appliance patch updateavailable for ETM” System v7.1.1. Click Download for more Details:

Article #ETM888 The attached document contains important information about v7.1.1 of the ETM System. Click Download for more Details:

Article #ETMD686 The attached article details the required permissions for the ETM Database. When youcreate the ETM Database with the supplied Perl script, these permissions are granted.If you manually create the database, ensure you assign these required permissions. IMPORTANT: Required database permissions are version-specific. Ensure youconsult the document specific to...

Article #ETMD364 The attached article details the required permissions for the ETM Database. When youcreate the ETM Database with the supplied Perl script, these permissions are granted.If you manually create the database, ensure you assign these required permissions. Click Download for more Details:

Article #INS849 The attached document explains how to upgrade to v7.0.2 of the ETM(R) of the ETMSystem on 64-bit Linux. Click Download for more Details:

Article #INS514 The attached document explains how to upgrade from v5.2 or later of the ETM system onWindows. Click Download for more Details:

Article #ETM809 Please see attached article. Click Download for more Details:

Article #ETM258 ETM(R) System v7.0.1 Update 3 provides a Unified Trunk Application (UTA) appliancepackage update. This update resolves issues pertaining to processing of calls withcertain types of SIP URIs. See the attached document for issues addressed in thisupdate. It is a cumulative update that includes all fixes since the release...

Article #ETM323 The attached document provides important information about Update 2 for the ETM®System v7.0.1. Click Download for more Details:

Article #ETM726 The attached article provides important information about ETM System v7.0.1 Update 1,a TDM-appliance-only update that addressed issues with DTMF digit collection andwildcards. Click Download for more Details:

Article #ETM6221 Version 7.0.1 of the ETM System supports 64-bit Cent OS and Red Hat Linux v6.xx. Theinstructions below explain how to install and run the system on these supported Linuxplatforms. Click Download for more Details:

Article #ETM9141 The attached article contains important information about v7.0.1 of the ETM® System. Click Download for more Details:

Article #ETM500 The attached document contains important information about v7.0.0 Update 1. Thisupdate is intended for customers using the inline SIP or UTA applications with v7.0.0of the ETM System on the 5000 series ETM Appliance or the SRE module in a Cisco ISRG2. This update addresses issues with call termination...

Article #INS852 The attached article provides instructions for upgrading to v7.0.0 of the ETM Systemon Windows. Click Download for more Details: