Appliance

Article #APP270 As of April 2, 2020, SecureLogix is announcing immediate end of sale (EOS) of the ETM® 1090 digital TDM Communications Appliance, which supports T1, E1, PRI, and SS7 trunks. Equivalent functionality is provided by the ETM 2100 digital TDM Communications Appliance. Full technical support and extended hardware warranties...

Article #APP258 The attached document contains important information about SIP Proxy appliance package Build 7.1.91. Click Download for more details:

Article #APP919 The attached document provides important information about ETM®System v7.1.1 Appliance Update Build 59. Click Download for more Details:

Article #APP862 Both CUBE and UTA were presenting a problematic disconnect causecode, regardless of the disconnect reason provided through the API. The attacheddocument describes the issue and its resolution. Click Download for more Details:

Article #APP641 SecureLogix is announcing immediate end-of-sale (EOS) of allSecureLogix® 1012, 1060,and 5000-Series Appliances and all Omega-Series Servers.These platforms have been either discontinued or replaced by a new line ofSecureLogix Servers that support the same applications and functionality. See the attached article for details about each model’s EOL policy. Click...

Article #APP953 SecureLogix has released an Appliance update to address an issue in which PRI Spanssometimes disconnect from the ETM Management Server if the source number containsspecial characters. All customers with E1 or T1 PRI Spans running v7.1.1 of the ETM® System shouldinstall this update. To obtain the update, contact...

Article #ETM676 The attached article details configuring IPSec between a UTA Appliance Instance andthe ISR G2/ASR. Click Download for more Details:

Knowledge Base Article #APP534 To change the auto-negotiation, speed, and duplex configuration for an ethernet port,enter the following command on a serial, telnet, or ASCII Management interface: ethconfig [AUTONEG on|off] [SPEED 10|100|1000] [DUPLEX half|full] For any other ethernet port configuration options not supported by the ‘ethconfig’command, use the ‘sys ethtool’...

Knowledge Base Article #APP637 The attached document provides step-by-step procedures for replacing a ControllerCard in an ETM® 2100 or 3200 Appliance. Click Download for more Details:

Knowledge Base Article #APP670 SecureLogix is announcing end-of-sale (EOS)/end-of-life (EOL) of the 8240 controllercard used in ETM model 2100 and 3200 appliances. EOS will occur on December 31, 2010.The functionality provided by this card has been replaced by an enhanced controllercard, the 8540. See the attached document for details. Click...

Article #CR488 In previous software versions, 1024-CR and 1090-CR Appliances automatically created alocal CRC in the Performance Manager tree pane when they connected to the Server. Inv6.0.2 Appliance package v6.0.29 or later, the local CRC is only created if EnableCall Recording is selected on the Recording tab of the SpanConfiguration...

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...

Knowledge Base Article #APP476 The attached document explains the end-of-life policy for the 1020, 1030, and 1040appliance models. Click Download for more Details:

Knowledge Base Article #APP424 The attached document explains the end-of-life policy for the Model 1010 analogappliance. Click Download for more Details:

Knowledge Base Article #APP0981 The attached article explains how to ping from an ETM® Appliance at a command line inv5.0 and later. Click Download for more Details:

Knowledge Base Article #ETM508 ETM® System v5.1 Update 9 remedies the possibility of T1 channels goinginto “lockout” after an appliance restart and also includes all changes from Updates1-8. It is an update to v5.1 of the ETM System that will apply to some customersusing T1 trunks. See the attached PDF...

Knowledge Base Article #APP732 The attached PDF is an excerpt from the ETM® System v5.1 Installation Guidethat describes VoIP deployment scenarios for the ETM® System. Click Download for more Details:

Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when...

Knowledge Base Article #APP327 Versions Affected: ETM® System v5.0; resolved in v5.0.1 Synopsis When attempting to disable an unused VoIP Span on an ETM 1024 Appliance, an errormessage is received. For example, when attempting to disable VoIP Span 3, the error message states thatSpan 3 is not a valid Span...

Knowledge Base Article #APP384 Versions affected: ETM® System v5.0 Symptom: When licensing an ETM 2100/3200 card, a valid license string will be rejected ifthe Appliance is in Failsafe mode. The following error message will be received:“WARNING: License appears invalid; value rejected, use LICENSE CLEAR to reset.” Solution: Type the license...

Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Knowledge Base Article #APP131 ETM® System v5.0.2 Update 9 adds support for additional E1 CAS signaling types andalso includes all changes from Updates 1-8. It is an update to v5.0.2 of the ETMSystem that will only apply to customers with E1 CAS trunks. See the attached PDFfor more information. Please...

Knowledge Base Article #APP184 Versions Affected ETM® System digital telecom appliances only. Synopsis After the out-of-box configuration is complete, the Spans on the Controller Card restart offline More Information After an out-of-box configuration is complete, the Spans restart offline automatically so that you can configure them with the proper telephony settings...

Knowledge Base Article #APP502 SynopsisWhen you download a software package to an Appliance Card, it is imperative that you do not reboot or power cycle the Card until the upgrade is complete, or the firmware may become corrupted, rendering the Card inoperable. The Card automatically reboots when the upgrade is...

Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for...

Article #ETM794 Synopsis If a Card in an ETM® 2100 or 3200 Appliance is not connected to the ETM Server during the change to/from Daylight Savings Time, when the Card reconnects to the Server, only Span 1 properly updates the offset from GMT. Spans 2-4 retain the old offset and potentially...

Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:

Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details:

Article #INS318 The attached document shows common cables required to communicate to ETM® Appliancesvia the console port, SMDR connections to the auxiliary port, and T1 connections tothe T1 ports. Click Download for more Details:

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP218B Synopsis A controller card must be present in the system slot of the ETM® 3200 Appliance chassis for proper operation. Versions Affected ETM 3200 Appliance More Information Always install the first card set in the system slot (the bottom slot of the chassis). The controller card in...

Article #INS225B Synopsis When a Y cable is used to connect an ETM® Communications Appliance to a PBX, the Appliance assumes that the other device connected to the Y cable (e.g., a computer) is providing the handshake signal to request receive data. If the other device is powered off or is...

Knowledge Base Article #APP247B Knowledge Base Article #APP247B Supported PBX SMDR Port Settings Synopsis This technical bulletin provides the PBX SMDR/CDR port settings supported by the ETM® Appliances. Versions Affected ETM System v4.0 More Information The ETM® System supports the following PBX SMDR port settings: SMDR Baud Rate—300, 1200, 2400, 4800, 9600,...