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#ETM57717 The attached document describes the procedure to upgrade the Amazon Corretto 8 JDK/JRE on ETM® v9.0.2 or v9.0.3 Systems. The verified Corretto 8 JDK/JRE version is 8.362.08.1, so this document describes the upgrade to that version, and regression testing has only been performed for that version. Procedures are provided...

Article #APP259 See the attached article for important information about UTA Appliance Build 9.0-63. You must have ETM System v9.0.2 or later installed to use this appliance package.

Article #ETM3463 The attached article explains how to upgrade to v9.0.3 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM6863 The attached article explains how to upgrade to v9.0.3 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM9883 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.3. See the attachment for details.

Article #ETM57716 A means to restrict Java processing to only the processing required by the ETM System has been implemented in ETM® System v9.0.3, using special configuration. See the attached document for configuration instructions.

Article #PG57832 The attached document contains important information about PolicyGuru® Meta-Policy Controller v3.1.3. Note: Due to the upgrade to the operating system and other underlying components, upgrades from versions prior to v3.0.2 are not supported. A clean operating system and application install is required for existing deployments running versions prior...

Article #ETM9882 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.2. See the attachment for details.

Article #ETMD7473 The attached document explains how to install the Oracle 19c software on Linux and then run the Perl scripts to prepare the database for use with the ETM® System. See the attachment for details.

Article #PG4783 The attached document contains important information about the PolicyGuru® Solution v3.1.2 Standalone CAS Agent feature, which is deployed as an update to an existing PolicyGuru System. You must have v2.6.x or v3.1.2 installed to implement this update. See the attachment for details.

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Article #ETM5761 The attached document contains important information about release 8.3.1 of the ETM® System. This release is for Federal customers who require JITC testing. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall,...

Article #ETM6862 The attached article explains how to upgrade to v9.0.2 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM3462 The attached article explains how to upgrade to v9.0.2 from v7.1.1 build 41 or later of the ETM® System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM57714 The attached document contains important information about release v9.0.2 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...

Article #PG57831 The attached document contains important information about PolicyGuru® Meta-Policy Controller v3.1.2. Note: Due to the upgrade to the operating system and other underlying components, upgrades from versions prior to v3.0.2 are not supported. A clean operating system and application install is required for existing deployments running versions prior...

Article #ETM9881 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.1. See the attachment for details.

Article #APP8311 This document contains important information about release 9.x of the ETM® SIP Proxy Appliance. To use this Appliance, you must have v9.0 or later of the ETM Management Server installed. See the attachment for details.

Article #PG5783 This document contains important information about PolicyGuru® Meta-Policy Controller v3.1.1. Note: Due to the upgrade to the operating system and other underlying components, upgrades from versions prior to v3.0.2 are not supported. A clean operating system and application install is required for existing deployments running versions prior to...

Article# ETMD7461 This document explains how to install the Oracle 18c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.x.  Oracle 18c Enterprise Edition, Standard Edition, and Standard Edition One are supported. XE is supported for ETM v9.0.1 and...

Article# ETMD7471 The attached document explains how to install the Oracle 19c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System.  Oracle 19c Enterprise Edition, Standard Edition, and Standard Edition One are supported. This document describes Enterprise Edition installation. Minor...

Article #ETM3461 The attached document explains how to upgrade to v9.0.1 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 7/01/2022

Article #ETMD7472 The attached document explains how to install the Oracle 18c XE software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.0.x. See the attachment for details.

Article #ETM6861 This article explains how to upgrade to v9.0.1 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM57713 This document contains important information about release v9.0.1 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the...

Article #PG5782 This document contains important information about PolicyGuru® Meta-Policy Controller v3.1.0. Note: Due to the upgrade to the operating system and other underlying components, upgrades from versions prior to v3.0.2 are not supported. A clean operating system and application install is required for existing deployments running versions prior to...

Article #PG5844 This document provides procedures to mitigate CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832 for log4j components within the PolicyGuru® 3.0.2 System. PolicyGuru System components must be stopped to update the underlying log4j components. Note: No changes are required on the Database Server. Last Update:1/21/2022 See the attachment for details.

Article #PG5842 This document provides procedures to mitigate CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832 for log4j components within the PolicyGuru® v2.6.xsystem. Certain PolicyGuru System components must be stopped to update the underlying log4j components, but you do not need to stop the ngp service to apply this patch. Note: No changes...

Article #PG5781 This document contains important information about PolicyGuru® Meta-Policy Controller v3.0.2. Note: Due to the upgrade to the operating system and other underlying components, upgrades from previous versions are not supported. A clean operating system and application install is required for existing deployments. Lists and SEP Rules can be...

Article #ETM686 This article explains how to upgrade to v9.0.0 Build 22 from v7.1.1 Build 41 or later of the ETM®System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 4/06/2022

Article #ETM4941 Customers running v7.1.3 of the ETM System with UTA should install this update if they experience the issue described below. To obtain the update, contact SecureLogix Technical Support. This update resolves the issue listed below. Before installing this update, you must have v7.1.3 Build 105 installed. See the...

Article #ETM57712 This document contains important information about release v9.0.0 build 22 of the ETM® System.The ETM System includes the ETM Communications Applications and software, ApplicationAppliances, ETM Server software, and the ETM applications: the Performance Manager, the VoiceFirewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the Call...

Article #ETM5771 This update provides the capabilities and fixes described below. All customers who would benefitfrom these changes should install this update. The update consists of a TeleWall.jar and Version.txtfile. To obtain the update, contact SecureLogix Customer Support. Before applying this update, the ETM® Management Server and ETM System Client...

Article #PG4781 This document contains important information about PolicyGuru® Meta-Policy Controller v2.6.2. You musthave v2.3.0 or later installed to upgrade to this version. See the attachment for details. Last Update: 2/18/2021

Documentation set contains: Voice Firewall User Guide v9.0.0 Build 22 Usage Manager User Guide v9.0.0 Build 22 ETM System User Guide v9.0.0 Build 22 ETM System Technical Reference v9.0.0 Build 22 ETM System Installation Guide v9.0.0 Build 22 ETM System Database Schema v9.0.0 Build 22 ETM System Administration & Maintenance...

Article #ETMD1722 This article details the required permissions for the ETM® Database. When you create the ETM Database with the supplied Perl script, these permissions are granted, except for any that are noted in the Release Notes. If you manually create the database, ensure that you assign these required permissions....

Article #APP6701 Background On December 09, 2021, SecureLogix became aware of a recently disclosed security issue in Apache Log4j, a logging tool widely used in consumer and enterprise apps, cloud services, and websites. Other security issues have since been disclosed. These issues are identified as CVE-2021-44228,  CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832....

Article #ETM686 See the attached document for instructions for upgrading from ETM® System v7.1.1 build 41 or later to v9.0.0 on Windows.

Article # ETM346 See the attached document for instructions for upgrading to v9.0.0 from v7.1.1 build 41 or later of the ETM System on Linux.

Article #PG657 PolicyGuru Meta-Policy Controller provides universal security, monitoring, and usage policy implementation and enforcement across your entire voice/UC network from a web-based management graphical user interface (GUI). The solution also provides real-time, drill-down call detail analytics and powerful offline forensic analytics and reporting capabilities. Call and policy processing data...

Article #APP270 As of April 2, 2020, SecureLogix is announcing immediate end of sale (EOS) of the ETM® 1090 digital TDM Communications Appliance, which supports T1, E1, PRI, and SS7 trunks. Equivalent functionality is provided by the ETM 2100 digital TDM Communications Appliance. Full technical support and extended hardware warranties...

Article #ETM988 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.0.

Article #APP258 The attached document contains important information about SIP Proxy appliance package Build 7.1.91. Click Download for more details:

Article #ETM1521 The attached document contains important information about ETM® System v9.0.0.

Article #PG478 The attached document contains important information about PolicyGuru® Solution v2.6.1, including links to the upgrade instructions. You must have v2.3 or later installed to upgrade to this version.

Article #ETM576 See the attached document for important information about ETM System v8.3.0. This release is for government customers who require JITC certification. Click Download for more Details:

Article #ETM178 The attached document provides the minimum system requirements for installation and use of the ETM® System v7.1.3. Click Download for more Details:

Article #ETM501 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Linux. Click Download for more Details:

Article #ETM831 The attached document provides important information about ETM® System v7.1.3. Click Download for more Details:

Article #ETM002 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Windows. Click Download for more Details:

Article #PG861 The attached article contains important information about PolicyGuru® Solution v2.6.0. Click Download for more Details:

Article#ETM481 The attached document contains important information about ETM® System v7.2.0 Build 51.

Article #PG315 The attached document contains important information about PolicyGuru Solution v2.5.2. Click Download for more Details:

Article #PG6851 See the attached document for instructions for upgrading from v2.3 to v2.5.2 of the PolicyGuru System. Click Download for more Details:

Article #PG070 See the attached article for instructions for upgrading an existing PolicyGuru System v2.5 to v2.5.2. The change is a feature request that adds the capability to specify a SIP header from which to pull the phone number used in the destNum field of the Orchestra One Request. Click...

Article #ETM197 The attached document contains important information about release 7.1.2 Build 92of the ETM® System Web Portal. The ETM Web Portal is an optional application thatcan be used to search for and access Call Recorder call recording .wav files storedon the CRCs and Collection Server, and to view and...

Article #ETM521 The attached document provides minimum system requirements for ETM®System v7.1.2. Click Download for more Details:

Article #ETMD172 The attached document details the required Oracle database permissions for use withv7.1.x of the ETM System. Click Download for more Details:

Article #PG092 The attached document contains important information aboutPolicyGuru® Meta-Policy Controller Release v2.5. Click Download for more Details:

Article #PG564 See the attached article for instructions for upgrading from v2.3 tov2.5 of the PolicyGuru Solution. Click Download for more Details:

Article #PG550 By default, PolicyGuru® SEP Blacklist Allow Rules use the following Regex:!a^!guaranteed no replacement!. You can define a custom Regex to use in BlacklistAllow Rules instead of the default. See the attached document for instructions. Click Download for more Details:

Article #INS953 The attached document provides minimum system requirements for ETM® System v7.1.1. Click Download for more Details:

Article #ETM158 The attached Release Notes provide important information about ETM® System Release7.2.0, which is reserved for customers that require a JITC-certified product. Click Download for more Details:

Article #ETMD326 Refer to the attached document for instructions for installing and configuring Oracle12c R2 (12.2.0.1)on Linux for use with the ETM® System v7.1.1 Build 47 or Later. Click Download for more Details:

Article #ETMD935 See the attached document for instructions for installing and configuring Oracle 12cR1 (12.1.0.2) on Linux for use with the ETM® System v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM399 The attached Release Notes provide important information about ETMSystem v7.1.2 Build 92. Click Download for more Details:

Article #ETM579 Refer to the attached article for instructions for upgrading onWindows to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM945 Refer to the attached article for instructions for upgrading onLinux to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM4521 When the ETM System Console is installed on Windows 10, the fontsize in the application may appear much too large for legibility. To resolve thisissue, you can edit the ETMSystemConsole.cfg file. See the attached articlefor instructions. Click Download for more Details:

Article #PG8762 Each Rule in a PolicyGuru® Solution Firewall Policy specifies thesource(s), destination(s), and direction of calls to which the Rule applies, and thecall-control action to be taken if a call matches the rule. The PolicyGuru ENUMServer compares the source and destination values in the policy rules with the sourceand...

Article #ETMD746 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...

Article #ETMD0651 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...

Article #ETMD433 This document explains how to install the Oracle 12c R1 (12.1.0.2)software on Windows and then run the Perl scripts to prepare the database for usewith the ETM® System 7.1.1 Build 41 or later. IMPORTANT: This document applies to Oracle 12.1.0.2 ONLY. Note: If you are upgrading an existing...

Article #ETM286 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Windows. For instructions for upgrading on Linux, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Linux. View theRelease Notes Click Download for more Details:

Article #ETM746 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Linux. For instructions for upgrading on Windows, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Windows. View theRelease Notes Click Download for more Details:

Article #ETM141 The attached document contains important information about ETM®System v7.1.2 Build 74. Click Download for more Details:

Article #PG704 See the attached document for important information about v2.3 ofteh PolicyGuru® Solution. Click Download for more Details:

Article #PG220 See the attached document for instructions for upgrading from v2.2to v2.3 of the PolicyGuru® Meta-Policy Controller. Click Download for more Details:

Article #PG695 See the attached document for instructions for upgrading from v2.0.2to v2.2 of the PolicyGuru Solution. Click Download for more Details:

Article #PG821 See the attached document for instructions for upgrading from v2.1.1to v2.2 of the PolicyGuru® Solution. Click Download for more Details:

Article #PG738 See the attached document for instructions for upgrading from v2.0.3to v2.2 of the PolicyGuru® Solution. Click Download for more Details:

Article #PG166 The attached document contains important information about v2.2 ofthe PolicyGuru® Meta-Policy Controller. Click Download for more Details:

Article #PG753 The attached document provides important information about v2.1.1 ofthe PolicyGuru® Meta-Policy Controller. Click Download for more Details:

Article #PG014 The attached document describes new features, improvements, andissue resolution available in PolicyGuru® Solution v2.1. Click Download for more Details:

Article #PG476 The attached document provides important information aboutPolicyGuru® Meta-Policy Controller v2.1. Click Download for more Details:

Article #PG728 By default, the PolicyGuru® Solution uses a self-signed certificate for the web interface.The attached document describes how to import a customer certificate.

Article #ETM924 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Linux. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions: ” Oracle 11g R2, Enterprise, Standard, or XE” Oracle 12c Enterprise...

Article #ETM9911 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Windows. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions:Oracle 11g R2, Enterprise, Standard, or XE Oracle 12c Enterprise or Standard.For...

Article #PG409 The attached article provides important information about PolicyGuruSolution v2.0 Update 2. Click Download for more Details:

Article #APP919 The attached document provides important information about ETM®System v7.1.1 Appliance Update Build 59. Click Download for more Details:

Article #APP862 Both CUBE and UTA were presenting a problematic disconnect causecode, regardless of the disconnect reason provided through the API. The attacheddocument describes the issue and its resolution. Click Download for more Details:

Article #PG925 PolicyGuru® Solution v2.0 Update 1 provides the issue resolutionsand enhancements described in the attached document for the Mediation Server andMetadata Probe. Before installing this update, you must have v2.0 installed. Allcustomers using the Metadata Probe should install this software to obtain the issueresolution. All customers with HA deployments...

Article #ETM577 The attached document contains important information about the ETM®System v7.1.1 Build 47 Update. All customers running v7.1.1 of the ETM System shouldinstall this update. This update resolves two important issues. Before installingthis update, you must have v7.1.1 build 41 or later installed and one of thefollowing database versions:Oracle...

Article #APP641 SecureLogix is announcing immediate end-of-sale (EOS) of allSecureLogix® 1012, 1060,and 5000-Series Appliances and all Omega-Series Servers.These platforms have been either discontinued or replaced by a new line ofSecureLogix Servers that support the same applications and functionality. See the attached article for details about each model’s EOL policy. Click...

Article #APP953 SecureLogix has released an Appliance update to address an issue in which PRI Spanssometimes disconnect from the ETM Management Server if the source number containsspecial characters. All customers with E1 or T1 PRI Spans running v7.1.1 of the ETM® System shouldinstall this update. To obtain the update, contact...

Article #ETM5401 ETM® Unified Trunking Application (UTA ) and inline SIP applicationsprovide a Call Inactivity Timeout setting to clear ghost calls from the system(those which connected but for which the ETM System did not see an end, and for whichno activity has been seen during the specified amount of time)....

Article #ETM154 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Linux. Click Download for more Details:

Article #ETM013 The attached article provides important information about v7.1.0 ofthe ETM® System. Click Download for more Details:

Article #ETM371 Since UTA cannot enforce Policy and will lose call data if the application shutsdown, it is important to be promptly alerted when such an event occurs so remedialaction can be taken to bring the application back into service. Applying System EventTrack Filters provides this immediate alerting. See the...