Installation

Article #APP8311 This document contains important information about release 9.x of the ETM® SIP Proxy Appliance. To use this Appliance, you must have v9.0 or later of the ETM Management Server installed. See the attachment for details.

Article# ETMD7461 This document explains how to install the Oracle 18c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.x.  Oracle 18c Enterprise Edition, Standard Edition, and Standard Edition One are supported. XE is supported for ETM v9.0.1 and...

Article# ETMD7461 The attached document explains how to install the Oracle 19c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System.  Oracle 19c Enterprise Edition, Standard Edition, and Standard Edition One are supported. This document describes Enterprise Edition installation. Minor...

Article #ETM3461 The attached document explains how to upgrade to v9.0.1 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 7/01/2022

Article #ETMD7472 The attached document explains how to install the Oracle 18c XE software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.0.x. See the attachment for details.

Article #ETM6861 This article explains how to upgrade to v9.0.1 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #INS953 The attached document provides minimum system requirements for ETM® System v7.1.1. Click Download for more Details:

Article #ETMD935 See the attached document for instructions for installing and configuring Oracle 12cR1 (12.1.0.2) on Linux for use with the ETM® System v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETMD433 This document explains how to install the Oracle 12c R1 (12.1.0.2)software on Windows and then run the Perl scripts to prepare the database for usewith the ETM® System 7.1.1 Build 41 or later. IMPORTANT: This document applies to Oracle 12.1.0.2 ONLY. Note: If you are upgrading an existing...

Article #INS8591 The attached document describes installation and configuration of the ETM(R) UnifiedTrunk Application (UTA) available in version 7.0.0 and later of the ETM System, foruse in conjunction with a properly provisioned Cisco ISR G2. Click Download for more Details:

Article #INS849 The attached document explains how to upgrade to v7.0.2 of the ETM(R) of the ETMSystem on 64-bit Linux. Click Download for more Details:

Article #INS514 The attached document explains how to upgrade from v5.2 or later of the ETM system onWindows. Click Download for more Details:

Article #INS686 In certain ETM Database configurations, a database upgrade may fail with an Oracleerror stating that Oracle is not able to allocate additional segments to the UNDOtablespace, such as the following error: ORA-30036: Unable to extend segment by 4 in undo tablespace ‘UNDOTBS1’ This error may occur when the...

Article #ETM6221 Version 7.0.1 of the ETM System supports 64-bit Cent OS and Red Hat Linux v6.xx. Theinstructions below explain how to install and run the system on these supported Linuxplatforms. Click Download for more Details:

Article #INS852 The attached article provides instructions for upgrading to v7.0.0 of the ETM Systemon Windows. Click Download for more Details:

Article #INS874 The attached document provides detailed instructions for installing and configuringthe ETM SIP application for AXP on an ISR router blade. Click Download for more Details:

Article #INS295 The attached document provides step-by-step instructions for upgrading the ETM Systemfrom v5.3 build 14 to v5.3 build 15. Click Download for more Details:

Article #INS530 The attached article explains how to upgrade from v5.2.x to v6.1 of the ETM System.If you are upgrading from a different version, see the upgrade article specific tothat version. Click Download for more Details:

Article #INS108 The attached article provides instructions for upgrading to v6.1 of the ETM Systemfrom v5.1.x. If you are upgrading from another version, refer the article specific tothat version. Click Download for more Details:

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...

Article #INS795 This technical bulletin discusses NFAS configuration best practices for assignment ofthe group port. Click Download for more Details:

Article #INS103 he attached PDF document provides instructions for upgrading from v5.0.x to v5.3.0of the ETM® System. Click Download for more Details:

Article #ETM336 Symptom: The ETM® Collection Server runs out of disk space. Description: Collection Server software will default to software installationpath to write recordings when filter path is unavailable. When installed on the OSpartition this can lead to system failure due to low disk space. Versions Affected: All Collection Server...

Article #ETM452 The attached file explains how to install a Software Update for ETM® Software Note: Please contact SecureLogix Customer Support for Software Updates on Solaris Click Download for more Details:

Article #ETMD075 The attached document explains how to install and configure Oracle 10g Standard orEnterprise Edition for use with the ETM System v5.2. If you are installing 10gExpress Edition (XE), see the XE-specific installation article in this Knowledge Base. Click Download for more Details:

Article #ETMD788 The attached document explains how to install and configure Oracle XE for use withthe ETM System. If you are installing 10g Standard or Enterprise, see Knowledge BaseArticle ETMD075 instead. Click Download for more Details:

Article #INS640 The attached PDF explains how to upgrade from v5.0, 5.0.1, or 5.0.2 of the ETM®System on Windows. Click Download for more Details:

Knowledge Base Article #APP732 The attached PDF is an excerpt from the ETM® System v5.1 Installation Guidethat describes VoIP deployment scenarios for the ETM® System. Click Download for more Details:

Article #INS249 Versions affected: 4.1.2 and above Note – This issue is only found when running on Windows 2003 Server Problem Description: When upgrading the ETM platform on Windows 2003 Server, the installer can failduring either the uninstall of the previous version of software or during theinstall of the new...

Article #INS542 The attached PDF explains how to upgrade from version 5.0 to version 5.0.2 of theETM® System on Windows. Click Download for more Details:

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Article #INS112 Synopsis The ETM® System supports a wide variety of span configurations, as described in Knowledge Base article #INS678, ETM® System v4.0.x Minimum System and Network Requirements. However, certain configurations are not supported and will prevent the system from functioning properly, as described below. More Information IMPORTANT On a 24-channel ISDN-PRI trunk that...

Article #INS393 The attached document provides the correct diagram for the SMDR Y Cable and thepinout for the Aux and Console ports on the ETM 2100/3200 Card. This Y cable diagramreplaces the one on page 163 of the ETM® Platform v3.0 Installation andConfiguration Guide and on page 127 of the...

Article #INS318 The attached document shows common cables required to communicate to ETM® Appliancesvia the console port, SMDR connections to the auxiliary port, and T1 connections tothe T1 ports. Click Download for more Details:

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Article #INS225B Synopsis When a Y cable is used to connect an ETM® Communications Appliance to a PBX, the Appliance assumes that the other device connected to the Y cable (e.g., a computer) is providing the handshake signal to request receive data. If the other device is powered off or is...

Article #INS207B Synopsis By default, the ETM® Database is populated with defaults applicable to the United States. If you are installing an ETM Platform in the UK or South Africa, follow the procedure in this technical bulletin after installing the ETM software and database but before creatingthe data instance for the ETM Server....

Article #INS244B Synopsis When installing an application using the Microsoft Windows Installer Service on a computer running Windows NT 4.0, installation sometimes stops unexpectedly and one of the following error messages appears: ·         The Windows Installer Service failed to start. Contact your support personnel. ·         Error 1631: The Windows Installer service failed...

Article #INS205B Technical Bulletin #205, Rev C ETM® Platform v3.0.2–3.0.3:Operation Through a Firewall or Other NAT Device Synopsis Click here to download TB205 in PDF format. This technical bulletin explains how to configure the v3.0.2—3.0.3 of the Infrastructure Manager, ETM® Management Server, and TeleAudit® Usage Manager to communicate through a firewall or other device performing...