Published: November 22, 2019 ETM® System v7.1.2 Minimum System Requirements Article #ETM521 The attached document provides minimum system requirements for ETM®System v7.1.2. Click Download for more Details:
Published: September 24, 2019 Required ETM® Database Permissions for v7.1.x Article #ETMD172 The attached document details the required Oracle database permissions for use withv7.1.x of the ETM System. Click Download for more Details:
Published: May 28, 2019 ETM® System v7.1.1 Minimum System Requirements Article #INS953 The attached document provides minimum system requirements for ETM® System v7.1.1. Click Download for more Details:
Published: April 17, 2019 Installing and Configuring Oracle 12c R2 on Linux for use with the ETM® System v7.1.1 Build 47 or Later Article #ETMD326 Refer to the attached document for instructions for installing and configuring Oracle12c R2 (12.2.0.1)on Linux for use with the ETM® System v7.1.1 Build 47 or Later. Click Download for more Details:
Published: April 17, 2019 Installing and Configuring Oracle 12c R1 on Linux for Use with the ETM® System v7.1.1 Build 41 or Later Article #ETMD935 See the attached document for instructions for installing and configuring Oracle 12cR1 (12.1.0.2) on Linux for use with the ETM® System v7.1.1 Build 41 or later. Click Download for more Details:
Published: September 10, 2018 Installing and Configuring Oracle 12c Release 2 on Windows for Use with the ETM® System Article #ETMD746 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...
Published: September 6, 2018 Updating the ETM® Database When Upgrading to Oracle 12c Release 2 on Windows Article #ETMD0651 ETM® System v7.1.1 Build 47 and ETM® System v7.1.2 Build 74 havebeen tested to support Oracle 12.2.0.1 in specific configurations using drivers fromprevious Oracle versions. Due to extensive changes to the driver for 12.2.0.1, it isnot yet supported with the ETM System. Support for that driver is planned...
Published: September 6, 2018 Installing and Configuring Oracle 12c R1 (12.1.0.2) on Windows for Use with the ETM® System v7.1.1 Build 41 or Later Article #ETMD433 This document explains how to install the Oracle 12c R1 (12.1.0.2)software on Windows and then run the Perl scripts to prepare the database for usewith the ETM® System 7.1.1 Build 41 or later. IMPORTANT: This document applies to Oracle 12.1.0.2 ONLY. Note: If you are upgrading an existing...
Published: August 9, 2018 ETM® System v7.1.2 Build 74 Upgrade Instructions for Windows Article #ETM286 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Windows. For instructions for upgrading on Linux, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Linux. View theRelease Notes Click Download for more Details:
Published: February 10, 2017 ETM® System v7.1.1 Build 47 Installation Instructions for Linux Article #ETM924 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Linux. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions: ” Oracle 11g R2, Enterprise, Standard, or XE” Oracle 12c Enterprise...
Published: February 10, 2017 ETM® System v7.1.1 Build 47 Installation Instructions for Windows Article #ETM9911 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Windows. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions:Oracle 11g R2, Enterprise, Standard, or XE Oracle 12c Enterprise or Standard.For...
Published: April 6, 2016 ETM® (Enterprise Telephony Management) System v7.1.1 Build 47 Update Release Notes Article #ETM577 The attached document contains important information about the ETM®System v7.1.1 Build 47 Update. All customers running v7.1.1 of the ETM System shouldinstall this update. This update resolves two important issues. Before installingthis update, you must have v7.1.1 build 41 or later installed and one of thefollowing database versions:Oracle...
Published: October 28, 2015 ETM® System v7.1.0 Release Notes Article #ETM013 The attached article provides important information about v7.1.0 ofthe ETM® System. Click Download for more Details:
Published: October 20, 2015 Updating the ETM® System v7.1.1 Build 41 or Later Database When Upgrading from Oracle 11g to 12c R1 (12.1.0.2) You must be logged in to view this content. If you have just logged in and are still seeing this message, please try reloading the page. Log In
Published: May 21, 2015 “SQL*LDR log not found” Error Windows Server 2012 R2 with Oracle Database Client (12.1.0.2.0) Article #ETMD656 When you attempt to import a CCMI file or perform a Directory import, a “SQL*LDR lognot found” error may occur on Windows Server 2012 R2 with Oracle Database Client(12.1.0.2.0). This is caused by a missing .dll file in the Oracle Client Toolsinstallation. To work around this issue Navigate...
Published: February 24, 2015 Installing and Configuring Oracle 11g on Windows for Use with the ETM® System v7.0 or Later Article #ETMD377 he attached document provides instructions for installing and configuring Oracle 11gEnterprise Edition, Standard Edition, or Standard Edition One for use with the ETMSystem v7.0 or later. If you are installing Oracle 11gXE, different instructionsapply, available in this Knowledge Base. Click Download for more Details:
Published: January 29, 2015 Upgrading to v7.1.1 Build 41 from v5.2 or Later of the ETM® System on Linux Article #ETM299 The attached article provides step-by-step instructions for upgrading to ETM® Systemv7.1.1 from v5.2 or later on 64-bit Linux. Click Download for more Details:
Published: January 29, 2015 Upgrading to v7.1.1 Build 41 from v5.2.x or Later of the ETM® System on Windows Article #ETM035 The attached article provides step-by-step instructions for upgrading from v5.2 orlater of the ETM® System on Windows. Click Download for more Details:
Published: February 4, 2013 ETM(R) System v7.0.2 Release Notes Article #ETM809 Please see attached article. Click Download for more Details:
Published: November 13, 2012 Avoiding an Oracle Error When Upgrading the ETM® Database Article #INS686 In certain ETM Database configurations, a database upgrade may fail with an Oracleerror stating that Oracle is not able to allocate additional segments to the UNDOtablespace, such as the following error: ORA-30036: Unable to extend segment by 4 in undo tablespace UNDOTBS1 This error may occur when the...
Published: June 4, 2012 ETM® System v7.0.1 Release Notes Article #ETM9141 The attached article contains important information about v7.0.1 of the ETM® System. Click Download for more Details:
Published: May 7, 2012 ETM® System v7.0.0 Release Notes Article #ETM537 The attached document includes important information about Release 7.0.0 of the ETMSystem. Click Download for more Details:
Published: April 24, 2012 Upgrading to v7.0.0 from v5.2.x or 6.x.x of the ETM System on Windows Article #INS852 The attached article provides instructions for upgrading to v7.0.0 of the ETM Systemon Windows. Click Download for more Details:
Published: October 21, 2011 ETM® System v6.3 Release Notes Article #ETM807 The attached document contains important information about v6.3 of the ETM System.Version 6.3 is reserved for use by Federal customers who require JITC certifiedproducts. Click Download for more Details:
Published: March 3, 2011 Upgrading from ETM® System v5.3 Build 14 to v5.3 Build 15 Article #INS295 The attached document provides step-by-step instructions for upgrading the ETM Systemfrom v5.3 build 14 to v5.3 build 15. Click Download for more Details:
Published: January 13, 2009 SQL*Loader Error When Running Directory Import Wizard Article #ETMD644 If the error below appears when you attempt to import Listings into an Import Set, the tnsnames.ora file on the ETM Server does not specify the database SID correctly. See the attached document for the solution.SQL*Loader-704: Internal error: ulconnect: OCIServerAttach [0]ORA-12154: TNS:could not resolve service name Click Download...
Published: August 8, 2008 Upgrading from v5.0.x to v5.3 of the ETM® System on Windows Article #INS103 he attached PDF document provides instructions for upgrading from v5.0.x to v5.3.0of the ETM® System. Click Download for more Details:
Published: January 10, 2007 Installing Oracle 10g for use with the ETM® System v5.2 Article #ETMD075 The attached document explains how to install and configure Oracle 10g Standard orEnterprise Edition for use with the ETM System v5.2. If you are installing 10gExpress Edition (XE), see the XE-specific installation article in this Knowledge Base. Click Download for more Details:
Published: January 10, 2007 Installing Oracle 10g XE for use with the ETM® System v5.2 Article #ETMD788 The attached document explains how to install and configure Oracle XE for use withthe ETM System. If you are installing 10g Standard or Enterprise, see Knowledge BaseArticle ETMD075 instead. Click Download for more Details:
Published: June 18, 2004 Directory Manager: Disallowing Duplicate Import Entries Article #ETMD915 When you import phone numbers into the ETM® Database, duplicates are allowed bydefault. The attached article, excerpted from the ETM® System TechnicalReference, explains how to disallow duplicates. Click Download for more Details:
Published: May 7, 2004 Oracle “Out of Process Memory” Error Can Cause ETM® Management Server to Stop Article #ETMD787 Symptom In the ETM® versions 3.0 – 4.0, Oracle may run out of memory that is available for it to allocate to the ETM System, causing the current operation to fail or the ETM Management Service to stop. Description An incorrect value in the init.ora file can cause Oracle to run...
Published: March 16, 2004 Contents of the SQL*Loader Log File Article #ETMD051 Versions Affected ETM® System v4.1 and later. Synopsis When you use the Import Wizard to import a text file of Listings into the Directory Manager, an Oracle utility called SQL*Loader performs the data transfer. When the transfer is complete, a SQL*Loader log file appears in the SQL*Loader Results dialog box. This article describes the contents...
Published: June 23, 2003 ORA-00018: maximum number of sessions exceeded Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...
Published: June 9, 2003 Scheduled Task for Database Statistics/Partitioning Fails to Run Article #ETMD576 Synopsis When the database statistics calculation and/or partitioning scripts are configured as Scheduled Tasks on the Windows operating system, the tasks run using the Windows login username and password assigned to each task. If the password for the username is changed/expired, the Scheduled Task cannot run. Versions Affected...
Published: January 7, 2003 Oracle Listener Security Article #ETMD194 It is important to provide security through a password for the listener. With apassword, privileged operations, such as saving configuration changes or stoppingthe listener, used from the Listener Control utility will require a password. Use the Listener Control utility’s CHANGE_PASSWORD command or Oracle Net Manager toset or modify...
Published: December 3, 2002 Changing the Active-to-Historical Call Table Transfer Frequency Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....