Published: May 7, 2023 Upgrading to v9.0.3 from v7.1.1 Build 41 or Later of the ETM®System on Linux Article #ETM3463 The attached article explains how to upgrade to v9.0.3 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.
Published: May 5, 2023 Upgrading to v9.0.3 from v7.1.1 Build 41 or Later of the ETM®System on Windows Article #ETM6863 The attached article explains how to upgrade to v9.0.3 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.
Published: April 5, 2023 ETM® (Enterprise Telephony Management) System v9.0.3 Release Notes Article #ETM57715 The attached document contains important information about release v9.0.3 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...
Published: November 30, 2022 ETM® (Enterprise Telephony Management) System v8.3.1 Build 105 Release Notes Article #ETM5761 The attached document contains important information about release 8.3.1 of the ETM® System. This release is for Federal customers who require JITC testing. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall,...
Published: November 18, 2022 Upgrading to v9.0.2 from v7.1.1 Build 41 or Later of the ETM®System on Windows Article #ETM6862 The attached article explains how to upgrade to v9.0.2 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.
Published: November 18, 2022 Upgrading to v9.0.2 from v7.1.1 Build 41 or Later of the ETM®System on Linux Article #ETM3462 The attached article explains how to upgrade to v9.0.2 from v7.1.1 build 41 or later of the ETM® System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.
Published: November 1, 2022 ETM® (Enterprise Telephony Management) System v9.0.2 Release Notes Article #ETM57714 The attached document contains important information about release v9.0.2 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...
Published: September 2, 2022 PolicyGuru® Meta-Policy Controller v3.1.2 Release Notes Article #PG57831 The attached document contains important information about PolicyGuru® Meta-Policy Controller v3.1.2. Note: Due to the upgrade to the operating system and other underlying components, upgrades from versions prior to v3.0.2 are not supported. A clean operating system and application install is required for existing deployments running versions prior...
Published: July 19, 2022 ETM® (Enterprise Telephony Management) System SIP Proxy Appliance v9.x Release Notes Article #APP8311 This document contains important information about release 9.x of the ETM® SIP Proxy Appliance. To use this Appliance, you must have v9.0 or later of the ETM Management Server installed. See the attachment for details.
Published: July 12, 2022 PolicyGuru® Meta-Policy Controller v3.1.1 Release Notes Article #PG5783 This document contains important information about PolicyGuru® Meta-Policy Controller v3.1.1. Note: Due to the upgrade to the operating system and other underlying components, upgrades from versions prior to v3.0.2 are not supported. A clean operating system and application install is required for existing deployments running versions prior to...
Published: June 22, 2022 Upgrading to v9.0.1 from v7.1.1 Build 41 or Later of the ETM® System on Linux Article #ETM3461 The attached document explains how to upgrade to v9.0.1 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 7/01/2022
Published: June 21, 2022 Upgrading to v9.0.1 from v7.1.1 Build 41 or Later of the ETM® System on Windows Article #ETM6861 This article explains how to upgrade to v9.0.1 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.
Published: June 21, 2022 ETM® (Enterprise Telephony Management) System v9.0.1 Release Notes Article #ETM57713 This document contains important information about release v9.0.1 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the...
Published: February 25, 2022 PolicyGuru® Meta-Policy Controller v3.0.2: Mitigation for Apache Log4j CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832 Article #PG5844 This document provides procedures to mitigate CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832 for log4j components within the PolicyGuru® 3.0.2 System. PolicyGuru System components must be stopped to update the underlying log4j components. Note: No changes are required on the Database Server. Last Update:1/21/2022 See the attachment for details.
Published: February 25, 2022 PolicyGuru® Meta-PolicyController2.6.x: Mitigation for Apache Log4j CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832 Article #PG5842 This document provides procedures to mitigate CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, and CVE-2021-44832 for log4j components within the PolicyGuru® v2.6.xsystem. Certain PolicyGuru System components must be stopped to update the underlying log4j components, but you do not need to stop the ngp service to apply this patch. Note: No changes...
Published: February 15, 2022 PolicyGuru® Meta-Policy Controller v3.0.2 Release Notes Article #PG5781 This document contains important information about PolicyGuru® Meta-Policy Controller v3.0.2. Note: Due to the upgrade to the operating system and other underlying components, upgrades from previous versions are not supported. A clean operating system and application install is required for existing deployments. Lists and SEP Rules can be...
Published: February 11, 2022 Upgrading to v9.0.0 Build 22 from v7.1.1 Build 41 or Later of the ETM® System on Windows Article #ETM686 This article explains how to upgrade to v9.0.0 Build 22 from v7.1.1 Build 41 or later of the ETM®System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 4/06/2022
Published: February 11, 2022 ETM® (Enterprise Telephony Management) System v7.1.3 Build 106 Update Release Notes Article #ETM4941 Customers running v7.1.3 of the ETM System with UTA should install this update if they experience the issue described below. To obtain the update, contact SecureLogix Technical Support. This update resolves the issue listed below. Before installing this update, you must have v7.1.3 Build 105 installed. See the...
Published: February 10, 2022 ETM® (Enterprise Telephony Management) System v9.0.0 Build 22 Release Notes Article #ETM57712 This document contains important information about release v9.0.0 build 22 of the ETM® System.The ETM System includes the ETM Communications Applications and software, ApplicationAppliances, ETM Server software, and the ETM applications: the Performance Manager, the VoiceFirewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the Call...
Published: February 9, 2022 ETM® (Enterprise Telephony Management) System v9.0.0 Build 17 Update Release Notes and Upgrade Instructions Article #ETM5771 This update provides the capabilities and fixes described below. All customers who would benefitfrom these changes should install this update. The update consists of a TeleWall.jar and Version.txtfile. To obtain the update, contact SecureLogix Customer Support. Before applying this update, the ETM® Management Server and ETM System Client...
Published: February 9, 2022 PolicyGuru® Meta-Policy Controller v2.6.2 Release Notes Article #PG4781 This document contains important information about PolicyGuru® Meta-Policy Controller v2.6.2. You musthave v2.3.0 or later installed to upgrade to this version. See the attachment for details. Last Update: 2/18/2021
Published: October 23, 2020 ETM® System v9.0.0 Release Notes Article #ETM1521 The attached document contains important information about ETM® System v9.0.0.
Published: October 13, 2020 PolicyGuru® Meta-Policy Controller v2.6.1 Release Notes Article #PG478 The attached document contains important information about PolicyGuru® Solution v2.6.1, including links to the upgrade instructions. You must have v2.3 or later installed to upgrade to this version.
Published: June 26, 2020 ETM System v7.1.3 Release Notes Article #ETM831 The attached document provides important information about ETM® System v7.1.3. Click Download for more Details:
Published: February 19, 2009 ETM System Software 5.2.1 Update 3 Article #ETM417 ETM® System v5.2.1 update 3 is recommended for all customers using the call recordingfunctionality. It is a cumulative software update that includes all fixes andenhancements issued since Release 5.2. The attached document explains the changes. Click Download for more Details:
Published: August 22, 2008 ETM System Software 5.2.1 Update 2 Article #ETM164 ETM® System Software v5.2.1 Update 2 is an update to v5.2 of the ETM System thatwill apply all customers. It addresses multiple issues and also includes changesfrom all previous 5.2 Updates. Please see the attached PDF for more information. Click Download for more Details:
Published: March 14, 2008 ETM System Software 5.2 Update 4 Article #ETM609 ETM® System Software v5.2 Update 4 introduces the Call Recorder Status Detectorfunctionality and also includes all changes from all previous 5.2 Updates. It is anupdate to v5.2 of the ETM System that will apply only to customers using the callrecording functionality. See the attached PDF for more information....
Published: October 10, 2007 ETM System Software 5.2 Collection Server Article #ETM179 ETM® System v5.2 Collection Server Update addresses multiple issues and isrecommended for all customers running v5.2 software with the Call Recorder utilizingthe Collection Server application. Click Download for more Details:
Published: May 31, 2007 ETM® System Software v5.1 Update 3 Release Notes Article #ETM634 ETM® System v5.1 Update 3 provides support for DTMF caller ID. It is an update tov5.1 of the ETM System that only applies to some customers. See the attached PDF formore information. Click Download for more Details:
Published: March 12, 2007 ETM System Software 5.2 Update 2 Article #ETM343 ETM® System v5.2 Update 2 addresses the possibility of directory information notbeing populated in email alerts that are fired for long duration firewall rules andalso includes all changes from Update 1. It is an update to v5.2 of the ETM Systemthat will apply only to customers experiencing the...
Published: January 31, 2007 ETM System Software 5.2 Update 1 Article #ETM295 ETM® System v5.2 Update 1 addresses changes to Daylight Savings Time by updating theJRE that the ETM Software uses and also addresses various issues related toupgrading the ETM software to v5.2. It is an update to v5.2 of the ETM System thatwill apply to all customers. See the...
Published: January 31, 2007 ETM System Software 5.1 Update 14 Article #ETM943 ETM® System v5.1 Update 14 addresses changes to Daylight Savings Time by updatingthe JRE that the ETM Software uses and also includes all changes from Updates 1-13.It is an update to v5.1 of the ETM System that will apply to all customers. See theattached PDF for more information....
Published: January 31, 2007 ETM System Software 5.0.2 Update 8 Article #ETM744 ETM® System v5.0.2 Update 8 addresses changes to Daylight Savings Time by updatingthe JRE that the ETM Software uses and also includes all changes from Updates 1-7.It is an update to v5.0.2 of the ETM System that will apply to all customers. Seethe attached PDF for more information....
Published: November 27, 2006 ETM System Software 5.1 Update 12 Article #ETM525 ETM® System v5.1 Update 12 remedies the issue of slow reports performance when usingdirectory objects in a filter and also includes all changes from Updates 1-11. It isan update to v5.1 of the ETM System that will apply only to some customers. See theattached PDF for more information....
Published: October 26, 2006 ETM System Software 5.1 Update 11 Article #ETM763 ETM® System v5.1 Update 11 remedies the issue of PRI span panics when an ExtensionMasking Plan replaces destination numbers and also includes all changes from Updates1-10. It is an update to v5.1 of the ETM System that will apply only to somecustomers. See the attached PDF for more...
Published: August 30, 2006 ETM System Software 5.1 Update 10 Article #ETM183 ETM® System v5.1 Update 10 remedies the possibility of inaccurate SMDR resolution inhigh call volume environments as well as other issues and also includes all changesfrom Updates 1-9. It is an update to v5.1 of the ETM System that will apply to somecustomers. See the attached PDF for...
Published: June 22, 2006 ETM® System v5.1 Update 9 Release Notes Knowledge Base Article #ETM508 ETM® System v5.1 Update 9 remedies the possibility of T1 channels goinginto “lockout” after an appliance restart and also includes all changes from Updates1-8. It is an update to v5.1 of the ETM System that will apply to some customersusing T1 trunks. See the attached PDF...
Published: June 9, 2006 ETM® System v5.1 Update 8 Release Notes Article #ETM507 ETM® System v5.1 Update 8 remedies the ETM Management Server application usingexcessive processor resources when SMDR is being requested but not being receivedand also includes all changes from Updates 1-7. It is an update to v5.1 of the ETMSystem that will apply to some customers using SMDR. See...
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Published: June 2, 2006 ETM® System v5.0.2 Update 6 Release Notes Article #ETM147 ETM® System v5.0.2 Update 6 remedies multiple issues and also includes all changesfrom Updates 1-5. It is an update to v5.0.2 of the ETM System that will apply to allcustomers running version 5.0.2. See the attached PDF for more information. Click Download for more Details:
Published: June 2, 2006 ETM® System v5.1 Update 7 Release Notes Article #ETM506 ETM® System v5.1 Update 7 remedies multiple issues and also includes all changesfrom Updates 1-6. It is an update to v5.1 of the ETM System that will apply to allcustomers running version 5.1. See the attached PDF for more information. Click Download for more Details:
Published: April 25, 2006 ETM® System v5.1 Update 6 Release Notes Article #ETM472 ETM® System v5.1 Update 6 remedies problems resolving the correct date when parsingSMDR information and also includes all changes from Updates 1-5. It is an update tov5.1 of the ETM System that will apply to some customers using SMDR. See theattached PDF for more information. Click Download for...
Published: April 7, 2006 ETM® System v5.0.2 Update 5 Release Notes Article #ETM357 ETM® System v5.0.2 Update 5 remedies image problems (reports may generate errors ormay not display header/footer if completed) for scheduled reports running in highlyconcurrent environments and also includes all changes from Updates 1-4. It is anupdate to v5.0.2 of the ETM System that will apply to all customers....
Published: April 3, 2006 ETM® System v5.0.2 Update 4 Release Notes Article #ETM122 ETM® System v5.0.2 Update 4 is recommended only for customers currently runningv5.0.2 who are experiencing the issue described in this article. It addresses anissue seen in some highly concurrent environments in which scheduled reports failwith a “SQLException: Stream has already been closed” error. See the attached PDFfor more...
Published: April 3, 2006 ETM® System v5.1 Update 4 Release Notes Article #ETM229 ETM® System v5.1 Update 4 is recommended only for customers currently running v5.1who are experiencing the issue described in this article, and those who areupgrading from a system running v5.0.2 Update 3. It addresses an issue seen in somehighly concurrent environments in which scheduled reports fail with a...