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  • Published: May 21, 2015

    “SQL*LDR log not found” Error Windows Server 2012 R2 with Oracle Database Client (12.1.0.2.0)

    Article #ETMD656 When you attempt to import a CCMI file or perform a Directory import, a “SQL*LDR lognot found” error may occur on Windows Server 2012 R2 with Oracle Database Client(12.1.0.2.0). This is caused by a missing .dll file in the Oracle Client Toolsinstallation. To work around this issue Navigate...
  • Published: November 13, 2012

    Avoiding an Oracle Error When Upgrading the ETM® Database

    Article #INS686 In certain ETM Database configurations, a database upgrade may fail with an Oracleerror stating that Oracle is not able to allocate additional segments to the UNDOtablespace, such as the following error: ORA-30036: Unable to extend segment by 4 in undo tablespace ‘UNDOTBS1’ This error may occur when the...
  • Published: January 13, 2009

    SQL*Loader Error When Running Directory Import Wizard

    Article #ETMD644 If the error below appears when you attempt to import Listings into an Import Set, the tnsnames.ora file on the ETM Server does not specify the database SID correctly. See the attached document for the solution.SQL*Loader-704: Internal error: ulconnect: OCIServerAttach [0]ORA-12154: TNS:could not resolve service name Click Download...
  • Published: June 7, 2004

    ORA-01466 error when opening the TeleAudit® Usage Manager

    Article #ETMD673 Versions Affected ETM® System v3.0 and later Symptom When trying to open the TeleAudit Usage Manager, the following error occurred: ORA-01466: unable to read data – table definition has changedDescription This error occurs when the system time of the computer on which the database is installed is older than...
  • Published: May 7, 2004

    Oracle “Out of Process Memory” Error Can Cause ETM® Management Server to Stop

    Article #ETMD787 Symptom In the ETM® versions 3.0 – 4.0, Oracle may run out of memory that is available for it to allocate to the ETM System, causing the current operation to fail or the ETM Management Service to stop. Description An incorrect value in the init.ora file can cause Oracle to run...
  • Published: December 3, 2002

    Windows Installer Service Failed To Start

    Article #INS244B Synopsis When installing an application using the Microsoft Windows Installer Service on a computer running Windows NT 4.0, installation sometimes stops unexpectedly and one of the following error messages appears: ·         The Windows Installer Service failed to start. Contact your support personnel. ·         Error 1631: The Windows Installer service failed...

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