Article #ETM503
Synopsis
Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out.
Versions Affected
ETM® System v4.0.x and prior
Known Workarounds
After generating the report, if the toolbar buttons are not enabled, select a different template, then reselect the template that you want to use.
Note: When you select a Report Template, the Data Source and Retrieval Range boxes change to reflect the settings that were saved with the Report Template the last time it was printed, previewed, or saved. Therefore, it is important that you reselect the Report Template before you specify the Retrieval Range and Data Source.
For this and other details of generating a report, see “Generate the Report” in the TeleAudit® Usage Manager User Guide.
Last Updated
6/5/2003
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© Copyright 2003 SecureLogix Corporation. All Rights Reserved.
U.S. Patents No. US 6,249,575 B1 and US 6,320,948 B1.
U.S. and Foreign Patents Pending.