Article #INS852 The attached article provides instructions for upgrading to v7.0.0 of the ETM Systemon Windows. Click Download for more Details:

Article #ETM4931 The attached document provides important information about Release 6.1.2 of theETM® System. Click Download for more Details:

Article #ETM842 In ETM® System v5.3 and v6.0.x and later, a new available user permission affordsadministrators full visibility of all other users’ reports folders and full controlof the contents of those folders. For new installations, this permission is enabledby default for only the default admin account. For upgrades from a...

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...