Article #INS108 The attached article provides instructions for upgrading to v6.1 of the ETM Systemfrom v5.1.x. If you are upgrading from another version, refer the article specific tothat version. Click Download for more Details:

Article #ETM634 ETM® System v5.1 Update 3 provides support for DTMF caller ID. It is an update tov5.1 of the ETM System that only applies to some customers. See the attached PDF formore information. Click Download for more Details:

Article #ETM525 ETM® System v5.1 Update 12 remedies the issue of slow reports performance when usingdirectory objects in a filter and also includes all changes from Updates 1-11. It isan update to v5.1 of the ETM System that will apply only to some customers. See theattached PDF for more information....

Article #ETM763 ETM® System v5.1 Update 11 remedies the issue of PRI span panics when an ExtensionMasking Plan replaces destination numbers and also includes all changes from Updates1-10. It is an update to v5.1 of the ETM System that will apply only to somecustomers. See the attached PDF for more...

Article #ETM183 ETM® System v5.1 Update 10 remedies the possibility of inaccurate SMDR resolution inhigh call volume environments as well as other issues and also includes all changesfrom Updates 1-9. It is an update to v5.1 of the ETM System that will apply to somecustomers. See the attached PDF for...

Knowledge Base Article #ETM508 ETM® System v5.1 Update 9 remedies the possibility of T1 channels goinginto “lockout” after an appliance restart and also includes all changes from Updates1-8. It is an update to v5.1 of the ETM System that will apply to some customersusing T1 trunks. See the attached PDF...

Article #ETM507 ETM® System v5.1 Update 8 remedies the ETM Management Server application usingexcessive processor resources when SMDR is being requested but not being receivedand also includes all changes from Updates 1-7. It is an update to v5.1 of the ETMSystem that will apply to some customers using SMDR. See...

Article #ETM506 ETM® System v5.1 Update 7 remedies multiple issues and also includes all changesfrom Updates 1-6. It is an update to v5.1 of the ETM System that will apply to allcustomers running version 5.1. See the attached PDF for more information. Click Download for more Details:

Article #ETM472 ETM® System v5.1 Update 6 remedies problems resolving the correct date when parsingSMDR information and also includes all changes from Updates 1-5. It is an update tov5.1 of the ETM System that will apply to some customers using SMDR. See theattached PDF for more information. Click Download for...

Article #ETM229 ETM® System v5.1 Update 4 is recommended only for customers currently running v5.1who are experiencing the issue described in this article, and those who areupgrading from a system running v5.0.2 Update 3. It addresses an issue seen in somehighly concurrent environments in which scheduled reports fail with a...

Knowledge Base Article #APP732 The attached PDF is an excerpt from the ETM® System v5.1 Installation Guidethat describes VoIP deployment scenarios for the ETM® System. Click Download for more Details: