Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....

Article #ETMD576 Synopsis When the database statistics calculation and/or partitioning scripts are configured as Scheduled Tasks on the Windows operating system, the tasks run using the Windows login username and password assigned to each task. If the password for the username is changed/expired, the Scheduled Task cannot run. Versions Affected...

Article #ETM051 Synopsis After the ETM® Server is rebooted, the version of the Dialing Plan installed no longer appears in the Dial Plan Configuration dialog box. This article describes how to determine the version of Dialing Plan installed. Versions Affected ETM® System v4.0.x More Information To view the Dial Plan version installed...

Article #ETM503 Synopsis Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out. Versions Affected ETM® System v4.0.x and prior Known Workarounds After generating the report, if the toolbar buttons are not enabled, select a different...

Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:

Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details:

Article #INS393 The attached document provides the correct diagram for the SMDR Y Cable and thepinout for the Aux and Console ports on the ETM 2100/3200 Card. This Y cable diagramreplaces the one on page 163 of the ETM® Platform v3.0 Installation andConfiguration Guide and on page 127 of the...

Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....

Article #ETM245B Synopsis The Trunk Group field on the Channel Map tab of the Span Configuration dialog box can only accept entries of 20 characters or less. Longer entries cause the ETM® Server to terminate unexpectedly. Versions Affected ETM® System v3.0x. In v4.0 of the ETM System, the Trunk Group field will prevent entry of more than 20 characters. Known Workarounds...