• Private article

    • April 29, 2004
    • Cantu Alex

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  • Recovering System When ETM® Database Computer Runs Out of Storage.

    • March 4, 2004
    • Cantu Alex

    Article #ETM824 Synopsis If your ETM® Database computer hard drive becomes full, the ETM Server cannot run. You will need to either provide additional storage space or clear some space on the hard drive so that you can restart the ETM Service. More Information By default, the ETM Server permanently stores…

  • Calls That May Be Identified as Modem Energy

    • September 29, 2003
    • Cantu Alex

    Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for…

  • Supported PBX SMDR Port Settings

    • November 25, 2002
    • Cantu Alex

    Knowledge Base Article #APP247B Knowledge Base Article #APP247B Supported PBX SMDR Port Settings Synopsis This technical bulletin provides the PBX SMDR/CDR port settings supported by the ETM® Appliances. Versions Affected ETM System v4.0 More Information The ETM® System supports the following PBX SMDR port settings: SMDR Baud Rate—300, 1200, 2400, 4800, 9600,…

  • “Last Resort” Appliance Recovery

    • July 20, 2005
    • Adam Chimera

    Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when…

  • Private article

    • August 23, 2004
    • Cantu Alex

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  • Private article

    • April 1, 2004
    • Cantu Alex

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  • Contents of the SQL*Loader Log File

    • March 16, 2004
    • Cantu Alex

    Article #ETMD051 Versions Affected ETM® System v4.1 and later. Synopsis When you use the Import Wizard to import a text file of Listings into the Directory Manager, an Oracle utility called SQL*Loader performs the data transfer. When the transfer is complete, a SQL*Loader log file appears in the SQL*Loader Results dialog box. This article describes the contents…

  • Spans on the Controller Card Restart Offline

    • March 15, 2004
    • Cantu Alex

    Knowledge Base Article #APP184 Versions Affected ETM® System digital telecom appliances only. Synopsis After the out-of-box configuration is complete, the Spans on the Controller Card restart offline More Information After an out-of-box configuration is complete, the Spans restart offline automatically so that you can configure them with the proper telephony settings…

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