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Private article
- November 24, 2003
- Cantu Alex
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Private article
- July 28, 2003
- Cantu Alex
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Removing Toll-Free, Operator-Assisted, and Emergency-911 Calls from TeleAudit® Reports of Outbound Long Distance Calls
- June 16, 2003
- Cantu Alex
Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800….
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Scheduled Task for Database Statistics/Partitioning Fails to Run
- June 9, 2003
- Cantu Alex
Article #ETMD576 Synopsis When the database statistics calculation and/or partitioning scripts are configured as Scheduled Tasks on the Windows operating system, the tasks run using the Windows login username and password assigned to each task. If the password for the username is changed/expired, the Scheduled Task cannot run. Versions Affected…
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Private article
- Cantu Alex
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Viewing Current Dialing Plan Version
- June 5, 2003
- Cantu Alex
Article #ETM051 Synopsis After the ETM® Server is rebooted, the version of the Dialing Plan installed no longer appears in the Dial Plan Configuration dialog box. This article describes how to determine the version of Dialing Plan installed. Versions Affected ETM® System v4.0.x More Information To view the Dial Plan version installed…
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Running Multiple Consecutive Reports with the Same Template
- Cantu Alex
Article #ETM503 Synopsis Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out. Versions Affected ETM® System v4.0.x and prior Known Workarounds After generating the report, if the toolbar buttons are not enabled, select a different…
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LED Reference for 1000-Series Appliances
- May 23, 2003
- Cantu Alex
Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:
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LED Reference for 2000 and 3000 Series Appliances
- Cantu Alex
Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details: