Article #ETM352 The attached document explains the end-of-life policy for v4.1.x of the ETM® Systemsoftware. Click Download for more Details:

Article #ETM090 The attached document explains the end-of-life policy for version 4.0.x of the ETMSystem software only. Click Download for more Details:

Article #ETM231 Versions Affected ETM® system v4.1.4. Synopsis The attached zip file includes chm files of the ETM system help that can be viewed on a Windows system, without installing the ETM system. More Information Occasionally, you may want to view topics in the ETM system help files without starting the ETM system,...

Article #INS859 Synopsis The attached PDF explains how to upgrade from version 4.0 to version 4.1.3 of theETM® System on Windows. If you are upgrading to v4.1.2, see KnowledgeBase Article #INS477F – Upgrading from v4.0 to v4.1.2 of the ETM®System on Windows. Note: If you are upgrading from v3.0, you...

Article #INS478 The attached PDF explains how to upgrade from version 4.1.x to version 5.0.2 of theETM® System on Windows. Click Download for more Details:

Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Article #ETM824 Synopsis If your ETM® Database computer hard drive becomes full, the ETM Server cannot run. You will need to either provide additional storage space or clear some space on the hard drive so that you can restart the ETM Service. More Information By default, the ETM Server permanently stores...

Article #ETM220 Synopsis When you reboot an ETM® Platform Card, any unused AAA tokens are cleared from all of the Spans on the Card. More Information In the ASCII Management Interface, you can view token information for any Span on the ETM Server. To view the access token(s) Right-click a Span, then...

Article #ETM476 The attached PDF describes the predefined Reports available in theTeleAudit® Usage Manager v4.1. Click Download for more Details:

Article #ETM332 The concept of supporting an ACTIVE and ARCHIVE area for call data was introducedin version 4.0 of the ETM® Server. This feature, referred toas “migration processing,” was introduced as a means of dealing with the challengesof supporting both a Data Warehouse and Transaction system within the samedatabase. Prior...