Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when...

Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for...

Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....

Article #ETMD051 Versions Affected ETM® System v4.1 and later. Synopsis When you use the Import Wizard to import a text file of Listings into the Directory Manager, an Oracle utility called SQL*Loader performs the data transfer. When the transfer is complete, a SQL*Loader log file appears in the SQL*Loader Results dialog box. This article describes the contents...

Article #INS393 The attached document provides the correct diagram for the SMDR Y Cable and thepinout for the Aux and Console ports on the ETM 2100/3200 Card. This Y cable diagramreplaces the one on page 163 of the ETM® Platform v3.0 Installation andConfiguration Guide and on page 127 of the...

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:

Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details:

Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...