Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Article #ETM824 Synopsis If your ETM® Database computer hard drive becomes full, the ETM Server cannot run. You will need to either provide additional storage space or clear some space on the hard drive so that you can restart the ETM Service. More Information By default, the ETM Server permanently stores...

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for...

Knowledge Base Article #APP247B Knowledge Base Article #APP247B Supported PBX SMDR Port Settings Synopsis This technical bulletin provides the PBX SMDR/CDR port settings supported by the ETM® Appliances. Versions Affected ETM System v4.0 More Information The ETM® System supports the following PBX SMDR port settings: SMDR Baud Rate—300, 1200, 2400, 4800, 9600,...

Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when...

Article #ETMD051 Versions Affected ETM® System v4.1 and later. Synopsis When you use the Import Wizard to import a text file of Listings into the Directory Manager, an Oracle utility called SQL*Loader performs the data transfer. When the transfer is complete, a SQL*Loader log file appears in the SQL*Loader Results dialog box. This article describes the contents...

Knowledge Base Article #APP184 Versions Affected ETM® System digital telecom appliances only. Synopsis After the out-of-box configuration is complete, the Spans on the Controller Card restart offline More Information After an out-of-box configuration is complete, the Spans restart offline automatically so that you can configure them with the proper telephony settings...

Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...

Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....