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Below are links to our library of ETM® Product Manuals, and Customer Support Handbook. If you do not find the manual you are looking for, are having trouble accessing a certain document, or have a question in general about the documents or of the ETM System, please contact us at support@securelogix.com, and by phone (1-877-SLC-4-HELP).
 
End-of-Life and End-of-Sale SecureLogix® Hardware Platform Models
SecureLogix announces end-of-sale and end-of-life for certain SecureLogix® appliances and servers. All SecureLogix hardware not listed below is still in active sale and support.
SecureLogix® 5000-series and Omega-Series Servers
All SecureLogix® 5000-series appliances and Omega-series servers have been discontinued and replaced by a new line of servers. Customers with these models are encouraged to migrate to the new SecureLogix® server line, which supports the same ETM® and PolicyGuru® applications and functionality as the 5000-series appliances and Omega-series servers. This new server line offers the latest in hardware components, performance, and flexibility and also includes a 5-year onsite hardware warranty. See the bulletin for end-of-sale/end-of-life dates for each model, including the last date to purchase an extended hardware warranty.
ETM®1060 Call-Recording Cache (CRC) Appliance
The model 1060 Call Recorder Cache (CRC) has been discontinued and its functionality has been replaced by one of the new SecureLogix servers, which also offers increased storage (2TB vs 120GB) and includes a 5-year-onsite hardware warranty. Customers with these appliances are encouraged to migrate to this new platform. See the bulletin for end-of-sale/end-of-life dates, including the last date to purchase an extended hardware warranty.
ETM® Model 1012 Analog Appliance
The model 1012 ETM analog appliance has been discontinued. ETM System analog support is still available with the model 1024 and 1024-CR ETM analog appliances. See the bulletin for end-of-sale/end-of-life dates, including the last date to purchase an extended hardware warranty.
Model 8240 Controller Card for ETM® 2100 and 3200 Appliances
The 8240 controller card used in ETM model 2100 and 3200 appliances was discontinued on December 31, 2010. The functionality provided by this card has been replaced by an enhanced controller card, the 8540. See the bulletin for end-of-sale/end-of-life dates, including the last date to purchase an extended hardware warranty.
ETM® Model 1020, 1030, and 1040 Digital Appliances
SecureLogix announced end-of-life for the ETM 1020, 1030, and 1040 appliances in late 2005. End-of-sale preceded this announcement by several months. The functionality of these appliances was replaced by the model 1090, 2100, and 3200 appliances. The end-of-life support period has ended for these appliances. See the bulletin for details.
ETM® Model 1010 Analog Appliance
SecureLogix announced end-of-life for the ETM model 1010 appliance in late 2005. End-of-sale preceded EOL announcement by several months. The functionality of the 1010 has been replaced by the 1024 analog appliance. The end-of-life support period has ended for these appliances. See the bulletin for details.


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