ETM System v3.0 – SecureLogix Support Center

Specifying Local Country Code in Countries Outside of North America

Article #ETM152 In the ETM System appliances, the Security Policy Processor (SPP) formatsphone number objects for processing according to settings in thenpconfig.properties file. By default, the npconfig.properties file isconfigured to format only North American numbers (any number with a country code of1) as standard numbers. Any other numbers are formatted...

ORA-01466 error when opening the TeleAudit® Usage Manager

Article #ETMD673 Versions Affected ETM® System v3.0 and later Symptom When trying to open the TeleAudit Usage Manager, the following error occurred: ORA-01466: unable to read data – table definition has changedDescription This error occurs when the system time of the computer on which the database is installed is older than...

ORA-00018: maximum number of sessions exceeded

Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...

Published: June 16, 2003

Removing Toll-Free, Operator-Assisted, and Emergency-911 Calls from TeleAudit® Reports of Outbound Long Distance Calls

Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....

Updating Timezone Offset Change on Spans 2-4

Article #ETM794 Synopsis If a Card in an ETM® 2100 or 3200 Appliance is not connected to the ETM Server during the change to/from Daylight Savings Time, when the Card reconnects to the Server, only Span 1 properly updates the offset from GMT. Spans 2-4 retain the old offset and potentially...

Adding Multiple Classifications to a Dialing Plan

Article #ETM703 Synopsis In some telecom markets, such as Europe, you may have Local, Regional, and Long Distance classifications, instead of only Local and Long Distance (as in the US). This article describes how to add classification entries to your Dialing Plan. See the example of multiple classifications in “More...

ETM® Platform v3.0: Creating UK or South Africa Defaults During Installation

Article #INS207B Synopsis By default, the ETM® Database is populated with defaults applicable to the United States. If you are installing an ETM Platform in the UK or South Africa, follow the procedure in this technical bulletin after installing the ETM software and database but before creatingthe data instance for the ETM Server....

Trunk Group Field Over 20 Characters Causes Server to Terminate

Article #ETM245B Synopsis The Trunk Group field on the Channel Map tab of the Span Configuration dialog box can only accept entries of 20 characters or less. Longer entries cause the ETM® Server to terminate unexpectedly. Versions Affected ETM® System v3.0x. In v4.0 of the ETM System, the Trunk Group field will prevent entry of more than 20 characters. Known Workarounds...