Products

Article #PG409 The attached article provides important information about PolicyGuruSolution v2.0 Update 2. Click Download for more Details:

Article #APP919 The attached document provides important information about ETM®System v7.1.1 Appliance Update Build 59. Click Download for more Details:

Article #APP862 Both CUBE and UTA were presenting a problematic disconnect causecode, regardless of the disconnect reason provided through the API. The attacheddocument describes the issue and its resolution. Click Download for more Details:

Article #PG925 PolicyGuru® Solution v2.0 Update 1 provides the issue resolutionsand enhancements described in the attached document for the Mediation Server andMetadata Probe. Before installing this update, you must have v2.0 installed. Allcustomers using the Metadata Probe should install this software to obtain the issueresolution. All customers with HA deployments...

Article #ETM577 The attached document contains important information about the ETM®System v7.1.1 Build 47 Update. All customers running v7.1.1 of the ETM System shouldinstall this update. This update resolves two important issues. Before installingthis update, you must have v7.1.1 build 41 or later installed and one of thefollowing database versions:Oracle...

Article #APP641 SecureLogix is announcing immediate end-of-sale (EOS) of allSecureLogix® 1012, 1060,and 5000-Series Appliances and all Omega-Series Servers.These platforms have been either discontinued or replaced by a new line ofSecureLogix Servers that support the same applications and functionality. See the attached article for details about each model’s EOL policy. Click...

Article #APP953 SecureLogix has released an Appliance update to address an issue in which PRI Spanssometimes disconnect from the ETM Management Server if the source number containsspecial characters. All customers with E1 or T1 PRI Spans running v7.1.1 of the ETM® System shouldinstall this update. To obtain the update, contact...

Article #ETM5401 ETM® Unified Trunking Application (UTA ) and inline SIP applicationsprovide a Call Inactivity Timeout setting to clear ghost calls from the system(those which connected but for which the ETM System did not see an end, and for whichno activity has been seen during the specified amount of time)....

Article #ETM154 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Linux. Click Download for more Details:

Article #ETM013 The attached article provides important information about v7.1.0 ofthe ETM® System. Click Download for more Details:

Article #ETM371 Since UTA cannot enforce Policy and will lose call data if the application shutsdown, it is important to be promptly alerted when such an event occurs so remedialaction can be taken to bring the application back into service. Applying System EventTrack Filters provides this immediate alerting. See the...

Article #ETM6531 Call Recording on ETM® Inline SIP Application High-Availability (HA)deployments has the limitations described in the attached document. Click Download for more Details:

Article #ETM966 The attached document provides important information about ETM®System v7.1.1. Click Download for more Details:

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Article #ETM367 Versions Affected All versions of the ETM® Unified Trunk Application (UTA). Issue A limitation exists in the Cisco Unified Communication IOS Services API (CUCISAPI)that supports UTA that impacts how dial peers can be configured when using the API. Description When a call comes in, the CUCISAPI runs a...

Article #ETM494 The attached document contains important information about the ETM® System v7.1.1Build 45 update. All customers running v7.1.1 of the ETM System should install thisupdate. To obtain the update,, contact SecureLogix Customer Support. This updateresolves the issues listed in the attached Release Notes. Before installing thisupdate, you must have...

Article #ETM762 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Windows. Click Download for more Details:

Article #PG991 The attached document contains important information about Release 2.0 of thePolicyGuru” Meta-Policy Controller, including descriptions of What’s New andissues resolved in the release. Click Download for more Details:

Article #ETM615 This ETM® System v6.3 client-side duration fix resolves an issue in which the Minutesfield of a Duration Object used in Firewall and IPS Policies cannot be set to lessthan 59 minutes, instead of allowing a setting of 1-59 minutes in the Minutes field,as intended. (The maximum overall Duration...

Article #ETMD656 When you attempt to import a CCMI file or perform a Directory import, a “SQL*LDR lognot found” error may occur on Windows Server 2012 R2 with Oracle Database Client(12.1.0.2.0). This is caused by a missing .dll file in the Oracle Client Toolsinstallation. To work around this issue Navigate...

Article #ETMD377 he attached document provides instructions for installing and configuring Oracle 11gEnterprise Edition, Standard Edition, or Standard Edition One for use with the ETMSystem v7.0 or later. If you are installing Oracle 11gXE, different instructionsapply, available in this Knowledge Base. Click Download for more Details:

Article #ETM886 In ETM® System v7.0.1 and later, Voice Firewall and Voice IPS Policies can specifypatterns of midcall DTMF digits in rules, and can take specified actions for calls inwhich these patterns are detected. Midcall DTMF digits and the timestamps of thedigits can also optionally be stored in the ETM...

Article #ETM299 The attached article provides step-by-step instructions for upgrading to ETM® Systemv7.1.1 from v5.2 or later on 64-bit Linux. Click Download for more Details:

Article #ETM035 The attached article provides step-by-step instructions for upgrading from v5.2 orlater of the ETM® System on Windows. Click Download for more Details:

Article #ETM998 ETM® System v7.1.1 Appliance Build 50 provides appliance package updates to resolvethe issues listed below for inline SIP and UTA appliance software. Before installingthis update, you must have v7.1.1 installed on the ETM Management Server. See theattached article for details. Click Download for more Details:

Article #ETM713 Versions Affected ETM® System v7.1.x IssueIf you open an existing scheduled report task and edit it, when you save the task, aduplicate scheduled report task is created containing your changes. The changes mayor may not be present in the original copy. Both of these report tasks run at...

Article #PG685 The attached document provides important information about Release v1.0.1 of thePolicyGuru™ Meta-Policy Controller. Release v1.0.1 adds support for virtualizeddeployments and resolves several important issues. See the attached document fordetails, including call capacities and minimum system and resource requirements forvirtualized deployments. Click Download for more Details:

Article #ETM406A Each Span in the ETM® System uses a Dialing Plan to recognize, normalize, andclassify calling sequences for ETM Policy processing, display, reporting, andservice-type classification (such as long-distance, local, or international). DialingPlans are customized for the specific Appliance locale to ensure that the callingsequences the Span receives are correctly...

Article #ETM676 The attached article details configuring IPSec between a UTA Appliance Instance andthe ISR G2/ASR. Click Download for more Details:

Article #ETM940 This ETM® System v7.1.42 Server Update resolves an issue in which the UsageManager fails to launch on Windows host platforms using French language operatingsystem settings. Before installing this update, you must have v7.1.1 build 41 installed. Click Download for more Details:

Article #ETM118 The attached document contains important information about an Appliance patch updateavailable for ETM” System v7.1.1. Click Download for more Details:

Knowledge Base Article #APP534 To change the auto-negotiation, speed, and duplex configuration for an ethernet port,enter the following command on a serial, telnet, or ASCII Management interface: ethconfig [AUTONEG on|off] [SPEED 10|100|1000] [DUPLEX half|full] For any other ethernet port configuration options not supported by the ‘ethconfig’command, use the ‘sys ethtool’...

Article #ETM888 The attached document contains important information about v7.1.1 of the ETM System. Click Download for more Details:

Article #ETMD686 The attached article details the required permissions for the ETM Database. When youcreate the ETM Database with the supplied Perl script, these permissions are granted.If you manually create the database, ensure you assign these required permissions. IMPORTANT: Required database permissions are version-specific. Ensure youconsult the document specific to...

Article #ETMD364 The attached article details the required permissions for the ETM Database. When youcreate the ETM Database with the supplied Perl script, these permissions are granted.If you manually create the database, ensure you assign these required permissions. Click Download for more Details:

Article #INS8591 The attached document describes installation and configuration of the ETM(R) UnifiedTrunk Application (UTA) available in version 7.0.0 and later of the ETM System, foruse in conjunction with a properly provisioned Cisco ISR G2. Click Download for more Details:

Article #INS849 The attached document explains how to upgrade to v7.0.2 of the ETM(R) of the ETMSystem on 64-bit Linux. Click Download for more Details:

Article #INS514 The attached document explains how to upgrade from v5.2 or later of the ETM system onWindows. Click Download for more Details:

Article #ETM809 Please see attached article. Click Download for more Details:

Article #ETM258 ETM(R) System v7.0.1 Update 3 provides a Unified Trunk Application (UTA) appliancepackage update. This update resolves issues pertaining to processing of calls withcertain types of SIP URIs. See the attached document for issues addressed in thisupdate. It is a cumulative update that includes all fixes since the release...

Article #INS686 In certain ETM Database configurations, a database upgrade may fail with an Oracleerror stating that Oracle is not able to allocate additional segments to the UNDOtablespace, such as the following error: ORA-30036: Unable to extend segment by 4 in undo tablespace ‘UNDOTBS1’ This error may occur when the...

Article #ETM323 The attached document provides important information about Update 2 for the ETM®System v7.0.1. Click Download for more Details:

Article #ETM726 The attached article provides important information about ETM System v7.0.1 Update 1,a TDM-appliance-only update that addressed issues with DTMF digit collection andwildcards. Click Download for more Details:

Article #ETM6221 Version 7.0.1 of the ETM System supports 64-bit Cent OS and Red Hat Linux v6.xx. Theinstructions below explain how to install and run the system on these supported Linuxplatforms. Click Download for more Details:

Article #ETM9141 The attached article contains important information about v7.0.1 of the ETM® System. Click Download for more Details:

Article #ETM537 The attached document includes important information about Release 7.0.0 of the ETMSystem. Click Download for more Details:

Article #ETM500 The attached document contains important information about v7.0.0 Update 1. Thisupdate is intended for customers using the inline SIP or UTA applications with v7.0.0of the ETM System on the 5000 series ETM Appliance or the SRE module in a Cisco ISRG2. This update addresses issues with call termination...

Article #INS852 The attached article provides instructions for upgrading to v7.0.0 of the ETM Systemon Windows. Click Download for more Details:

Article #INS874 The attached document provides detailed instructions for installing and configuringthe ETM SIP application for AXP on an ISR router blade. Click Download for more Details:

Article #ETM4931 The attached document provides important information about Release 6.1.2 of theETM® System. Click Download for more Details:

Article #ETM807 The attached document contains important information about v6.3 of the ETM System.Version 6.3 is reserved for use by Federal customers who require JITC certifiedproducts. Click Download for more Details:

Knowledge Base Article #APP637 The attached document provides step-by-step procedures for replacing a ControllerCard in an ETM® 2100 or 3200 Appliance. Click Download for more Details:

Article #ETM144 The attached document contains important information about v6.1.1 of the ETM System. Click Download for more Details:

Knowledge Base Article #APP670 SecureLogix is announcing end-of-sale (EOS)/end-of-life (EOL) of the 8240 controllercard used in ETM model 2100 and 3200 appliances. EOS will occur on December 31, 2010.The functionality provided by this card has been replaced by an enhanced controllercard, the 8540. See the attached document for details. Click...

Article #INS530 The attached article explains how to upgrade from v5.2.x to v6.1 of the ETM System.If you are upgrading from a different version, see the upgrade article specific tothat version. Click Download for more Details:

Article #INS108 The attached article provides instructions for upgrading to v6.1 of the ETM Systemfrom v5.1.x. If you are upgrading from another version, refer the article specific tothat version. Click Download for more Details:

Article #ETM616 The attached document provides important information about Release 6.1 of the ETMSystem. Click Download for more Details:

Article #CR488 In previous software versions, 1024-CR and 1090-CR Appliances automatically created alocal CRC in the Performance Manager tree pane when they connected to the Server. Inv6.0.2 Appliance package v6.0.29 or later, the local CRC is only created if EnableCall Recording is selected on the Recording tab of the SpanConfiguration...

Article #ETM416 The attached document provides important information about v6.0.2 of the ETM® System. Click Download for more Details:

Article #ETM842 In ETM® System v5.3 and v6.0.x and later, a new available user permission affordsadministrators full visibility of all other users’ reports folders and full controlof the contents of those folders. For new installations, this permission is enabledby default for only the default admin account. For upgrades from a...

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...

Article #ETM376 The attached document contains important information about Release 6.0.1 of the ETM®System. Click Download for more Details:

Article #ETM852 Please see the attached document for release notes for 5.2.1 Update 5. Click Download for more Details:

Knowledge Base Article #APP476 The attached document explains the end-of-life policy for the 1020, 1030, and 1040appliance models. Click Download for more Details:

Knowledge Base Article #APP424 The attached document explains the end-of-life policy for the Model 1010 analogappliance. Click Download for more Details:

Article #ETM152 In the ETM System appliances, the Security Policy Processor (SPP) formatsphone number objects for processing according to settings in thenpconfig.properties file. By default, the npconfig.properties file isconfigured to format only North American numbers (any number with a country code of1) as standard numbers. Any other numbers are formatted...

Article #ETM009 Please see the attached document for release notes for 5.2.1 Update 4. Click Download for more Details:

Article #INS795 This technical bulletin discusses NFAS configuration best practices for assignment ofthe group port. Click Download for more Details:

Article #ETM417 ETM® System v5.2.1 update 3 is recommended for all customers using the call recordingfunctionality. It is a cumulative software update that includes all fixes andenhancements issued since Release 5.2. The attached document explains the changes. Click Download for more Details:

Knowledge Base Article #APP0981 The attached article explains how to ping from an ETM® Appliance at a command line inv5.0 and later. Click Download for more Details:

Article #ETMD644 If the error below appears when you attempt to import Listings into an Import Set, the tnsnames.ora file on the ETM Server does not specify the database SID correctly. See the attached document for the solution.SQL*Loader-704: Internal error: ulconnect: OCIServerAttach [0]ORA-12154: TNS:could not resolve service name Click Download...

Article #ETM164 ETM® System Software v5.2.1 Update 2 is an update to v5.2 of the ETM System thatwill apply all customers. It addresses multiple issues and also includes changesfrom all previous 5.2 Updates. Please see the attached PDF for more information. Click Download for more Details:

Article #INS103 he attached PDF document provides instructions for upgrading from v5.0.x to v5.3.0of the ETM® System. Click Download for more Details:

Article #ETM336 Symptom: The ETM® Collection Server runs out of disk space. Description: Collection Server software will default to software installationpath to write recordings when filter path is unavailable. When installed on the OSpartition this can lead to system failure due to low disk space. Versions Affected: All Collection Server...

Article #ETM609 ETM® System Software v5.2 Update 4 introduces the Call Recorder Status Detectorfunctionality and also includes all changes from all previous 5.2 Updates. It is anupdate to v5.2 of the ETM System that will apply only to customers using the callrecording functionality. See the attached PDF for more information....

Article #ETM179 ETM® System v5.2 Collection Server Update addresses multiple issues and isrecommended for all customers running v5.2 software with the Call Recorder utilizingthe Collection Server application. Click Download for more Details:

Article #ETM634 ETM® System v5.1 Update 3 provides support for DTMF caller ID. It is an update tov5.1 of the ETM System that only applies to some customers. See the attached PDF formore information. Click Download for more Details:

Article #ETM343 ETM® System v5.2 Update 2 addresses the possibility of directory information notbeing populated in email alerts that are fired for long duration firewall rules andalso includes all changes from Update 1. It is an update to v5.2 of the ETM Systemthat will apply only to customers experiencing the...

Article #ETM744 ETM® System v5.0.2 Update 8 addresses changes to Daylight Savings Time by updatingthe JRE that the ETM Software uses and also includes all changes from Updates 1-7.It is an update to v5.0.2 of the ETM System that will apply to all customers. Seethe attached PDF for more information....

Article #ETM270 Beginning in 2007, Daylight Savings Time (DST) in the United States and itsterritories will be extended by about a month. For those areas that observe DST, thismeans that in 2007, DST begins on March 11 and ends on November 4, while in 2008, DSTbegins on March 9 and...

Article #ETMD075 The attached document explains how to install and configure Oracle 10g Standard orEnterprise Edition for use with the ETM System v5.2. If you are installing 10gExpress Edition (XE), see the XE-specific installation article in this Knowledge Base. Click Download for more Details:

Article #ETMD788 The attached document explains how to install and configure Oracle XE for use withthe ETM System. If you are installing 10g Standard or Enterprise, see Knowledge BaseArticle ETMD075 instead. Click Download for more Details:

Article #ETM375 The following additional Call Record Final Field is available for SMDR parse filesin v5.2. This field is optional and applies only if inbound SMDR is used with theCall Recorder application. Optional: —Call durationcalculation for SMDR is normally based on call start time. Setting this field to TRUEforces duration...

Article #ETM525 ETM® System v5.1 Update 12 remedies the issue of slow reports performance when usingdirectory objects in a filter and also includes all changes from Updates 1-11. It isan update to v5.1 of the ETM System that will apply only to some customers. See theattached PDF for more information....

Article #ETM763 ETM® System v5.1 Update 11 remedies the issue of PRI span panics when an ExtensionMasking Plan replaces destination numbers and also includes all changes from Updates1-10. It is an update to v5.1 of the ETM System that will apply only to somecustomers. See the attached PDF for more...

Article #ETM183 ETM® System v5.1 Update 10 remedies the possibility of inaccurate SMDR resolution inhigh call volume environments as well as other issues and also includes all changesfrom Updates 1-9. It is an update to v5.1 of the ETM System that will apply to somecustomers. See the attached PDF for...

Knowledge Base Article #ETM508 ETM® System v5.1 Update 9 remedies the possibility of T1 channels goinginto “lockout” after an appliance restart and also includes all changes from Updates1-8. It is an update to v5.1 of the ETM System that will apply to some customersusing T1 trunks. See the attached PDF...

Article #ETM507 ETM® System v5.1 Update 8 remedies the ETM Management Server application usingexcessive processor resources when SMDR is being requested but not being receivedand also includes all changes from Updates 1-7. It is an update to v5.1 of the ETMSystem that will apply to some customers using SMDR. See...

Article #ETM506 ETM® System v5.1 Update 7 remedies multiple issues and also includes all changesfrom Updates 1-6. It is an update to v5.1 of the ETM System that will apply to allcustomers running version 5.1. See the attached PDF for more information. Click Download for more Details:

Article #ETM472 ETM® System v5.1 Update 6 remedies problems resolving the correct date when parsingSMDR information and also includes all changes from Updates 1-5. It is an update tov5.1 of the ETM System that will apply to some customers using SMDR. See theattached PDF for more information. Click Download for...

Article #ETM357 ETM® System v5.0.2 Update 5 remedies image problems (reports may generate errors ormay not display header/footer if completed) for scheduled reports running in highlyconcurrent environments and also includes all changes from Updates 1-4. It is anupdate to v5.0.2 of the ETM System that will apply to all customers....

Article #ETM914 When creating a new DES key for the ETM Web Portal application, if youinclude the ampersand character (&) in the DES key string, you must type amp;immediately after the & character, and then you can continue with the rest ofyour DES key string. .xml treats the & key...

Article #ETM122 ETM® System v5.0.2 Update 4 is recommended only for customers currently runningv5.0.2 who are experiencing the issue described in this article. It addresses anissue seen in some highly concurrent environments in which scheduled reports failwith a “SQLException: Stream has already been closed” error. See the attached PDFfor more...

Article #ETM229 ETM® System v5.1 Update 4 is recommended only for customers currently running v5.1who are experiencing the issue described in this article, and those who areupgrading from a system running v5.0.2 Update 3. It addresses an issue seen in somehighly concurrent environments in which scheduled reports fail with a...

Knowledge Base Article #APP732 The attached PDF is an excerpt from the ETM® System v5.1 Installation Guidethat describes VoIP deployment scenarios for the ETM® System. Click Download for more Details:

Article #ETM184 The attached article explains how to update the CCMI date file that providescity/state data in Usage Manager Reports. Click Download for more Details:

Article #ETM555 The attached PDF contains the ETM® System v5.1.14 Patch Notes Click Download for more Details:

Article #ETM674 The attached PDF contains the ETM® System v5.0.2 12-3 Patch Notes Click Download for more Details:

Article #INS249 Versions affected: 4.1.2 and above Note – This issue is only found when running on Windows 2003 Server Problem Description: When upgrading the ETM platform on Windows 2003 Server, the installer can failduring either the uninstall of the previous version of software or during theinstall of the new...

Article #INS542 The attached PDF explains how to upgrade from version 5.0 to version 5.0.2 of theETM® System on Windows. Click Download for more Details: