Article #ETM4521 When the ETM System Console is installed on Windows 10, the fontsize in the application may appear much too large for legibility. To resolve thisissue, you can edit the ETMSystemConsole.cfg file. See the attached articlefor instructions. Click Download for more Details:

Article #APP862 Both CUBE and UTA were presenting a problematic disconnect causecode, regardless of the disconnect reason provided through the API. The attacheddocument describes the issue and its resolution. Click Download for more Details:

Article #ETMD656 When you attempt to import a CCMI file or perform a Directory import, a “SQL*LDR lognot found” error may occur on Windows Server 2012 R2 with Oracle Database Client(12.1.0.2.0). This is caused by a missing .dll file in the Oracle Client Toolsinstallation. To work around this issue Navigate...

Article #ETM713 Versions Affected ETM® System v7.1.x IssueIf you open an existing scheduled report task and edit it, when you save the task, aduplicate scheduled report task is created containing your changes. The changes mayor may not be present in the original copy. Both of these report tasks run at...

Article #INS686 In certain ETM Database configurations, a database upgrade may fail with an Oracleerror stating that Oracle is not able to allocate additional segments to the UNDOtablespace, such as the following error: ORA-30036: Unable to extend segment by 4 in undo tablespace ‘UNDOTBS1’ This error may occur when the...

Article #ETMD644 If the error below appears when you attempt to import Listings into an Import Set, the tnsnames.ora file on the ETM Server does not specify the database SID correctly. See the attached document for the solution.SQL*Loader-704: Internal error: ulconnect: OCIServerAttach [0]ORA-12154: TNS:could not resolve service name Click Download...

Article #ETM336 Symptom: The ETM® Collection Server runs out of disk space. Description: Collection Server software will default to software installationpath to write recordings when filter path is unavailable. When installed on the OSpartition this can lead to system failure due to low disk space. Versions Affected: All Collection Server...

Article #INS249 Versions affected: 4.1.2 and above Note – This issue is only found when running on Windows 2003 Server Problem Description: When upgrading the ETM platform on Windows 2003 Server, the installer can failduring either the uninstall of the previous version of software or during theinstall of the new...

Knowledge Base Article #APP384 Versions affected: ETM® System v5.0 Symptom: When licensing an ETM 2100/3200 card, a valid license string will be rejected ifthe Appliance is in Failsafe mode. The following error message will be received:“WARNING: License appears invalid; value rejected, use LICENSE CLEAR to reset.” Solution: Type the license...

Article #ETMD673 Versions Affected ETM® System v3.0 and later Symptom When trying to open the TeleAudit Usage Manager, the following error occurred: ORA-01466: unable to read data – table definition has changedDescription This error occurs when the system time of the computer on which the database is installed is older than...

Article #ETMD787 Symptom In the ETM® versions 3.0 – 4.0, Oracle may run out of memory that is available for it to allocate to the ETM System, causing the current operation to fail or the ETM Management Service to stop. Description An incorrect value in the init.ora file can cause Oracle to run...

Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...

Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....

Article #ETMD576 Synopsis When the database statistics calculation and/or partitioning scripts are configured as Scheduled Tasks on the Windows operating system, the tasks run using the Windows login username and password assigned to each task. If the password for the username is changed/expired, the Scheduled Task cannot run. Versions Affected...

Article #ETM794 Synopsis If a Card in an ETM® 2100 or 3200 Appliance is not connected to the ETM Server during the change to/from Daylight Savings Time, when the Card reconnects to the Server, only Span 1 properly updates the offset from GMT. Spans 2-4 retain the old offset and potentially...

Article #ETM503 Synopsis Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out. Versions Affected ETM® System v4.0.x and prior Known Workarounds After generating the report, if the toolbar buttons are not enabled, select a different...

Article #ETM222B Synopsis If you transfer management of a Span from one ETM® Server to another Server that has a Span with the same name, the transferred Span cannot connect to the new Server and an error message is sent to the Diagnostic Log indicating that the name is already in...

Article #INS244B Synopsis When installing an application using the Microsoft Windows Installer Service on a computer running Windows NT 4.0, installation sometimes stops unexpectedly and one of the following error messages appears: ·         The Windows Installer Service failed to start. Contact your support personnel. ·         Error 1631: The Windows Installer service failed...

Article #ETM245B Synopsis The Trunk Group field on the Channel Map tab of the Span Configuration dialog box can only accept entries of 20 characters or less. Longer entries cause the ETM® Server to terminate unexpectedly. Versions Affected ETM® System v3.0x. In v4.0 of the ETM System, the Trunk Group field will prevent entry of more than 20 characters. Known Workarounds...