ETM - Software

Article #ETM25801 On some v8.3.1, v9.0.x, and v11.0 ETM System Console systems, the NFAS Group for Switch dialog box is not displayed when selected. The problem occurs on some Windows clients, but not on all. This issue has not been observed on Linux clients. If you see this issue on...

Article #APP2597 The attached article contains important information about UTA Appliance Build 11.0-128. See the attachment for details.

Article #APP2596 The attached document contains important information about release 11.0 of the ETM® UTA Appliance. To use this Appliance, you must have v9.0 or later of the ETM Management Server installed. See the attachment for details.

Article #ETM67715 The attached article contains important information about release v11.0 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...

Article #APP2595 The attached article contains important information about SIP Proxy Build 9.0-235. All customers running v9.0.x SIP Proxy Appliances should install this update (9.0-235). This update cannot be installed on Appliances running a version prior to 9.0.x. To obtain the update, contact SecureLogix Technical Support. See the attached article...

Article #APP2593 The attached article provides important information about SIP Proxy Appliance Build 9.0-232.

Article #APP2591 See the attached article for important information about SIP Appliance Build 9.0-215. You must have ETM System v9.0.x or later installed to use this appliance package.

#ETM57717 The attached document describes the procedure to upgrade the Amazon Corretto 8 JDK/JRE on ETM® v9.0.2 or v9.0.3 Systems. The verified Corretto 8 JDK/JRE version is 8.402.08.1, so this document describes the upgrade to that version, and regression testing has only been performed for that version. Procedures are provided...

Article #APP259 See the attached article for important information about UTA Appliance Build 9.0-63. You must have ETM System v9.0.2 or later installed to use this appliance package.

Article #ETM3463 The attached article explains how to upgrade to v9.0.3 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM6863 The attached article explains how to upgrade to v9.0.3 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM9883 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.3. See the attachment for details.

Article #ETM57715 The attached document contains important information about release v9.0.3 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...

Article #ETM57716 A means to restrict Java processing to only the processing required by the ETM System has been implemented in ETM® System v9.0.3, using special configuration. See the attached document for configuration instructions.

Article #ETM9882 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.2. See the attachment for details.

Article #ETM5761 The attached document contains important information about release 8.3.1 of the ETM® System. This release is for Federal customers who require JITC testing. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall,...

Article #ETM6862 The attached article explains how to upgrade to v9.0.2 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM3462 The attached article explains how to upgrade to v9.0.2 from v7.1.1 build 41 or later of the ETM® System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM57714 The attached document contains important information about release v9.0.2 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and...

Article #APP8311 This document contains important information about release 9.x of the ETM® SIP Proxy Appliance. To use this Appliance, you must have v9.0 or later of the ETM Management Server installed. See the attachment for details.

Article# ETMD7461 This document explains how to install the Oracle 18c software on Windows and then run the Perl scripts to prepare the database for use with the ETM® System v9.x.  Oracle 18c Enterprise Edition, Standard Edition, and Standard Edition One are supported. XE is supported for ETM v9.0.1 and...

Article #ETM3461 The attached document explains how to upgrade to v9.0.1 from v7.1.1 build 41 or later of the ETM®System on Linux. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 7/01/2022

Article #ETM6861 This article explains how to upgrade to v9.0.1 from v7.1.1 Build 41 or later of the ETM® System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details.

Article #ETM57713 This document contains important information about release v9.0.1 of the ETM® System. The ETM System includes the ETM Communications Applications and software, Application Appliances, ETM Server software, and the ETM applications: the Performance Manager, the Voice Firewall, the Usage Manager, the Voice IPS (Intrusion Prevention System), and the...

Article #ETM686 This article explains how to upgrade to v9.0.0 Build 22 from v7.1.1 Build 41 or later of the ETM®System on Windows. If you are upgrading from an earlier version, contact SecureLogix Technical Support before beginning the upgrade. See the attachment for details. Last Update: 4/06/2022

Article #ETM4941 Customers running v7.1.3 of the ETM System with UTA should install this update if they experience the issue described below. To obtain the update, contact SecureLogix Technical Support. This update resolves the issue listed below. Before installing this update, you must have v7.1.3 Build 105 installed. See the...

Article #ETM686 See the attached document for instructions for upgrading from ETM® System v7.1.1 build 41 or later to v9.0.0 on Windows.

Article # ETM346 See the attached document for instructions for upgrading to v9.0.0 from v7.1.1 build 41 or later of the ETM System on Linux.

Article #ETM988 The attached document provides the minimum system and network requirements for installation and use of the ETM® System v9.0.0.

Article #ETM1521 The attached document contains important information about ETM® System v9.0.0.

Article #ETM576 See the attached document for important information about ETM System v8.3.0. This release is for government customers who require JITC certification. Click Download for more Details:

Article #ETM178 The attached document provides the minimum system requirements for installation and use of the ETM® System v7.1.3. Click Download for more Details:

Article #ETM501 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Linux. Click Download for more Details:

Article #ETM831 The attached document provides important information about ETM® System v7.1.3. Click Download for more Details:

Article #ETM002 See the attached document for instructions for upgrading from ETM System v7.1.1 Build 41 or later to v7.1.3 on Windows. Click Download for more Details:

Article#ETM481 The attached document contains important information about ETM® System v7.2.0 Build 51.

Article #ETM197 The attached document contains important information about release 7.1.2 Build 92of the ETM® System Web Portal. The ETM Web Portal is an optional application thatcan be used to search for and access Call Recorder call recording .wav files storedon the CRCs and Collection Server, and to view and...

Article #ETM521 The attached document provides minimum system requirements for ETM®System v7.1.2. Click Download for more Details:

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Article #ETM158 The attached Release Notes provide important information about ETM® System Release7.2.0, which is reserved for customers that require a JITC-certified product. Click Download for more Details:

Article #ETM399 The attached Release Notes provide important information about ETMSystem v7.1.2 Build 92. Click Download for more Details:

Article #ETM579 Refer to the attached article for instructions for upgrading onWindows to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM945 Refer to the attached article for instructions for upgrading onLinux to ETM System v7.1.2 Build 92 from v7.1.1 Build 41 or later. Click Download for more Details:

Article #ETM4521 When the ETM System Console is installed on Windows 10, the fontsize in the application may appear much too large for legibility. To resolve thisissue, you can edit the ETMSystemConsole.cfg file. See the attached articlefor instructions. Click Download for more Details:

Article #ETM286 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Windows. For instructions for upgrading on Linux, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Linux. View theRelease Notes Click Download for more Details:

Article #ETM746 Use the attached instructions to upgrade from ETM System v7.1.1 Buidl 41 or later tov7.1.2 Build 74 on Linux. For instructions for upgrading on Windows, see ETM® Systemv7.1.2 Build 74 Upgrade Instructions for Windows. View theRelease Notes Click Download for more Details:

Article #ETM141 The attached document contains important information about ETM®System v7.1.2 Build 74. Click Download for more Details:

Article #ETM924 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Linux. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions: ” Oracle 11g R2, Enterprise, Standard, or XE” Oracle 12c Enterprise...

Article #ETM9911 The attached document provides installation instruction for ETM® System v7.1.1 Build47 Update on Windows. Before installing the Build 47 update, you must have ETM Systemv7.1.1 Build 41 or later installed and one of the following database versions:Oracle 11g R2, Enterprise, Standard, or XE Oracle 12c Enterprise or Standard.For...

Article #ETM577 The attached document contains important information about the ETM®System v7.1.1 Build 47 Update. All customers running v7.1.1 of the ETM System shouldinstall this update. This update resolves two important issues. Before installingthis update, you must have v7.1.1 build 41 or later installed and one of thefollowing database versions:Oracle...

Article #ETM5401 ETM® Unified Trunking Application (UTA ) and inline SIP applicationsprovide a Call Inactivity Timeout setting to clear ghost calls from the system(those which connected but for which the ETM System did not see an end, and for whichno activity has been seen during the specified amount of time)....

Article #ETM154 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Linux. Click Download for more Details:

Article #ETM013 The attached article provides important information about v7.1.0 ofthe ETM® System. Click Download for more Details:

Article #ETM371 Since UTA cannot enforce Policy and will lose call data if the application shutsdown, it is important to be promptly alerted when such an event occurs so remedialaction can be taken to bring the application back into service. Applying System EventTrack Filters provides this immediate alerting. See the...

Article #ETM6531 Call Recording on ETM® Inline SIP Application High-Availability (HA)deployments has the limitations described in the attached document. Click Download for more Details:

Article #ETM966 The attached document provides important information about ETM®System v7.1.1. Click Download for more Details:

Article #ETM367 Versions Affected All versions of the ETM® Unified Trunk Application (UTA). Issue A limitation exists in the Cisco Unified Communication IOS Services API (CUCISAPI)that supports UTA that impacts how dial peers can be configured when using the API. Description When a call comes in, the CUCISAPI runs a...

Article #ETM494 The attached document contains important information about the ETM® System v7.1.1Build 45 update. All customers running v7.1.1 of the ETM System should install thisupdate. To obtain the update,, contact SecureLogix Customer Support. This updateresolves the issues listed in the attached Release Notes. Before installing thisupdate, you must have...

Article #ETM762 Refer to:“ETM® Systemv7.1.1 Build 45 Release Notes” for information about issues addressed in thisupdate. Follow the instructions in the attached document to install the update on Windows. Click Download for more Details:

Article #ETM615 This ETM® System v6.3 client-side duration fix resolves an issue in which the Minutesfield of a Duration Object used in Firewall and IPS Policies cannot be set to lessthan 59 minutes, instead of allowing a setting of 1-59 minutes in the Minutes field,as intended. (The maximum overall Duration...

Article #ETM886 In ETM® System v7.0.1 and later, Voice Firewall and Voice IPS Policies can specifypatterns of midcall DTMF digits in rules, and can take specified actions for calls inwhich these patterns are detected. Midcall DTMF digits and the timestamps of thedigits can also optionally be stored in the ETM...

Article #ETM299 The attached article provides step-by-step instructions for upgrading to ETM® Systemv7.1.1 from v5.2 or later on 64-bit Linux. Click Download for more Details:

Article #ETM035 The attached article provides step-by-step instructions for upgrading from v5.2 orlater of the ETM® System on Windows. Click Download for more Details:

Article #ETM998 ETM® System v7.1.1 Appliance Build 50 provides appliance package updates to resolvethe issues listed below for inline SIP and UTA appliance software. Before installingthis update, you must have v7.1.1 installed on the ETM Management Server. See theattached article for details. Click Download for more Details:

Article #ETM713 Versions Affected ETM® System v7.1.x IssueIf you open an existing scheduled report task and edit it, when you save the task, aduplicate scheduled report task is created containing your changes. The changes mayor may not be present in the original copy. Both of these report tasks run at...

Article #ETM406A Each Span in the ETM® System uses a Dialing Plan to recognize, normalize, andclassify calling sequences for ETM Policy processing, display, reporting, andservice-type classification (such as long-distance, local, or international). DialingPlans are customized for the specific Appliance locale to ensure that the callingsequences the Span receives are correctly...

Article #ETM676 The attached article details configuring IPSec between a UTA Appliance Instance andthe ISR G2/ASR. Click Download for more Details:

Article #ETM940 This ETM® System v7.1.42 Server Update resolves an issue in which the UsageManager fails to launch on Windows host platforms using French language operatingsystem settings. Before installing this update, you must have v7.1.1 build 41 installed. Click Download for more Details:

Article #ETM118 The attached document contains important information about an Appliance patch updateavailable for ETM” System v7.1.1. Click Download for more Details:

Article #ETM888 The attached document contains important information about v7.1.1 of the ETM System. Click Download for more Details:

Article #ETM809 Please see attached article. Click Download for more Details:

Article #ETM258 ETM(R) System v7.0.1 Update 3 provides a Unified Trunk Application (UTA) appliancepackage update. This update resolves issues pertaining to processing of calls withcertain types of SIP URIs. See the attached document for issues addressed in thisupdate. It is a cumulative update that includes all fixes since the release...

Article #ETM323 The attached document provides important information about Update 2 for the ETM®System v7.0.1. Click Download for more Details:

Article #ETM726 The attached article provides important information about ETM System v7.0.1 Update 1,a TDM-appliance-only update that addressed issues with DTMF digit collection andwildcards. Click Download for more Details:

Article #ETM6221 Version 7.0.1 of the ETM System supports 64-bit Cent OS and Red Hat Linux v6.xx. Theinstructions below explain how to install and run the system on these supported Linuxplatforms. Click Download for more Details:

Article #ETM9141 The attached article contains important information about v7.0.1 of the ETM® System. Click Download for more Details:

Article #ETM537 The attached document includes important information about Release 7.0.0 of the ETMSystem. Click Download for more Details:

Article #ETM500 The attached document contains important information about v7.0.0 Update 1. Thisupdate is intended for customers using the inline SIP or UTA applications with v7.0.0of the ETM System on the 5000 series ETM Appliance or the SRE module in a Cisco ISRG2. This update addresses issues with call termination...

Article #ETM4931 The attached document provides important information about Release 6.1.2 of theETM® System. Click Download for more Details:

Article #ETM807 The attached document contains important information about v6.3 of the ETM System.Version 6.3 is reserved for use by Federal customers who require JITC certifiedproducts. Click Download for more Details:

Article #ETM144 The attached document contains important information about v6.1.1 of the ETM System. Click Download for more Details:

Article #ETM616 The attached document provides important information about Release 6.1 of the ETMSystem. Click Download for more Details:

Article #ETM416 The attached document provides important information about v6.0.2 of the ETM® System. Click Download for more Details:

Article #ETM842 In ETM® System v5.3 and v6.0.x and later, a new available user permission affordsadministrators full visibility of all other users’ reports folders and full controlof the contents of those folders. For new installations, this permission is enabledby default for only the default admin account. For upgrades from a...

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...

Article #ETM376 The attached document contains important information about Release 6.0.1 of the ETM®System. Click Download for more Details:

Article #ETM852 Please see the attached document for release notes for 5.2.1 Update 5. Click Download for more Details:

Article #ETM152 In the ETM System appliances, the Security Policy Processor (SPP) formatsphone number objects for processing according to settings in thenpconfig.properties file. By default, the npconfig.properties file isconfigured to format only North American numbers (any number with a country code of1) as standard numbers. Any other numbers are formatted...

Article #ETM009 Please see the attached document for release notes for 5.2.1 Update 4. Click Download for more Details:

Article #ETM417 ETM® System v5.2.1 update 3 is recommended for all customers using the call recordingfunctionality. It is a cumulative software update that includes all fixes andenhancements issued since Release 5.2. The attached document explains the changes. Click Download for more Details:

Article #ETM164 ETM® System Software v5.2.1 Update 2 is an update to v5.2 of the ETM System thatwill apply all customers. It addresses multiple issues and also includes changesfrom all previous 5.2 Updates. Please see the attached PDF for more information. Click Download for more Details:

Article #ETM336 Symptom: The ETM® Collection Server runs out of disk space. Description: Collection Server software will default to software installationpath to write recordings when filter path is unavailable. When installed on the OSpartition this can lead to system failure due to low disk space. Versions Affected: All Collection Server...

Article #ETM609 ETM® System Software v5.2 Update 4 introduces the Call Recorder Status Detectorfunctionality and also includes all changes from all previous 5.2 Updates. It is anupdate to v5.2 of the ETM System that will apply only to customers using the callrecording functionality. See the attached PDF for more information....

Article #ETM179 ETM® System v5.2 Collection Server Update addresses multiple issues and isrecommended for all customers running v5.2 software with the Call Recorder utilizingthe Collection Server application. Click Download for more Details:

Article #ETM634 ETM® System v5.1 Update 3 provides support for DTMF caller ID. It is an update tov5.1 of the ETM System that only applies to some customers. See the attached PDF formore information. Click Download for more Details:

Article #ETM343 ETM® System v5.2 Update 2 addresses the possibility of directory information notbeing populated in email alerts that are fired for long duration firewall rules andalso includes all changes from Update 1. It is an update to v5.2 of the ETM Systemthat will apply only to customers experiencing the...

Article #ETM744 ETM® System v5.0.2 Update 8 addresses changes to Daylight Savings Time by updatingthe JRE that the ETM Software uses and also includes all changes from Updates 1-7.It is an update to v5.0.2 of the ETM System that will apply to all customers. Seethe attached PDF for more information....

Article #ETM270 Beginning in 2007, Daylight Savings Time (DST) in the United States and itsterritories will be extended by about a month. For those areas that observe DST, thismeans that in 2007, DST begins on March 11 and ends on November 4, while in 2008, DSTbegins on March 9 and...

Article #ETM375 The following additional Call Record Final Field is available for SMDR parse filesin v5.2. This field is optional and applies only if inbound SMDR is used with theCall Recorder application. Optional: —Call durationcalculation for SMDR is normally based on call start time. Setting this field to TRUEforces duration...

Article #ETM525 ETM® System v5.1 Update 12 remedies the issue of slow reports performance when usingdirectory objects in a filter and also includes all changes from Updates 1-11. It isan update to v5.1 of the ETM System that will apply only to some customers. See theattached PDF for more information....