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Published: June 2, 2006 ETM® System v5.0.2 Update 6 Release Notes Article #ETM147 ETM® System v5.0.2 Update 6 remedies multiple issues and also includes all changesfrom Updates 1-5. It is an update to v5.0.2 of the ETM System that will apply to allcustomers running version 5.0.2. See the attached PDF for more information. Click Download for more Details:
Published: June 2, 2006 ETM® System v5.1 Update 7 Release Notes Article #ETM506 ETM® System v5.1 Update 7 remedies multiple issues and also includes all changesfrom Updates 1-6. It is an update to v5.1 of the ETM System that will apply to allcustomers running version 5.1. See the attached PDF for more information. Click Download for more Details:
Published: April 25, 2006 ETM® System v5.1 Update 6 Release Notes Article #ETM472 ETM® System v5.1 Update 6 remedies problems resolving the correct date when parsingSMDR information and also includes all changes from Updates 1-5. It is an update tov5.1 of the ETM System that will apply to some customers using SMDR. See theattached PDF for more information. Click Download for...
Published: April 7, 2006 ETM® System v5.0.2 Update 5 Release Notes Article #ETM357 ETM® System v5.0.2 Update 5 remedies image problems (reports may generate errors ormay not display header/footer if completed) for scheduled reports running in highlyconcurrent environments and also includes all changes from Updates 1-4. It is anupdate to v5.0.2 of the ETM System that will apply to all customers....
Published: April 5, 2006 Using the Ampersand Character (&) in the Web ETM DES Key Article #ETM914 When creating a new DES key for the ETM Web Portal application, if youinclude the ampersand character (&) in the DES key string, you must type amp;immediately after the & character, and then you can continue with the rest ofyour DES key string. .xml treats the & key...
Published: April 3, 2006 ETM® System v5.0.2 Update 4 Release Notes Article #ETM122 ETM® System v5.0.2 Update 4 is recommended only for customers currently runningv5.0.2 who are experiencing the issue described in this article. It addresses anissue seen in some highly concurrent environments in which scheduled reports failwith a “SQLException: Stream has already been closed” error. See the attached PDFfor more...
Published: April 3, 2006 ETM® System v5.1 Update 4 Release Notes Article #ETM229 ETM® System v5.1 Update 4 is recommended only for customers currently running v5.1who are experiencing the issue described in this article, and those who areupgrading from a system running v5.0.2 Update 3. It addresses an issue seen in somehighly concurrent environments in which scheduled reports fail with a...
Published: February 6, 2006 Updating the CCMI Data File Article #ETM184 The attached article explains how to update the CCMI date file that providescity/state data in Usage Manager Reports. Click Download for more Details:
Published: January 6, 2006 ETM® System Patch Notes for Patch 5.1.14 Article #ETM555 The attached PDF contains the ETM® System v5.1.14 Patch Notes Click Download for more Details:
Published: December 19, 2005 ETM® System Patch Notes for Patch 5.0.2 12-3 Article #ETM674 The attached PDF contains the ETM® System v5.0.2 12-3 Patch Notes Click Download for more Details:
Published: September 28, 2005 “Attributes” Field in Policy has Invalid Value After Upgrade Article #ETM956 Versions Affected ETM® System v5.0 – 5.0.2; fixed in 5.1 Symptom When the ETM System is upgraded from version 4.1 to v5.0, the Attributes field is added to Voice Firewall Policies. The default value for the Attributes field is None; however, during the upgrade, Any is placed in the Attributes field for all existing Rules. Description The Attributes field is...
Published: July 11, 2005 ETM® System v5.0 Windows-Based HTML Help Article #ETM039 Versions Affected ETM® System v5.0. Synopsis The attached zip file includes chm files of the ETM System help that can be viewed on a Windows system, without installing the ETM System. More Information Occasionally, you may want to view topics in the ETM System help files without starting the ETM System,...
Published: March 15, 2004 ETM System Software 5.0.2 Update 9 Knowledge Base Article #APP131 ETM® System v5.0.2 Update 9 adds support for additional E1 CAS signaling types andalso includes all changes from Updates 1-8. It is an update to v5.0.2 of the ETMSystem that will only apply to customers with E1 CAS trunks. See the attached PDFfor more information. Please...
Published: March 4, 2004 Recovering System When ETM® Database Computer Runs Out of Storage. Article #ETM824 Synopsis If your ETM® Database computer hard drive becomes full, the ETM Server cannot run. You will need to either provide additional storage space or clear some space on the hard drive so that you can restart the ETM Service. More Information By default, the ETM Server permanently stores...
Published: March 4, 2004 Generating Reports of Vertical Service Codes (*69 calls) Article #ETM675 Synopsis In the TeleAudit® Usage Manager, you can generate reports of outbound calls that used Vertical Service Codes, such as *69, *70, and so on. More Information By default, the ETM® System stores any Vertical Service Codes associated with a call in the Prefix column of the call information in the ETM...
Published: June 16, 2003 Removing Toll-Free, Operator-Assisted, and Emergency-911 Calls from TeleAudit® Reports of Outbound Long Distance Calls Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....
Published: June 9, 2003 Updating Timezone Offset Change on Spans 2-4 Article #ETM794 Synopsis If a Card in an ETM® 2100 or 3200 Appliance is not connected to the ETM Server during the change to/from Daylight Savings Time, when the Card reconnects to the Server, only Span 1 properly updates the offset from GMT. Spans 2-4 retain the old offset and potentially...
Published: June 9, 2003 Adding Multiple Classifications to a Dialing Plan Article #ETM703 Synopsis In some telecom markets, such as Europe, you may have Local, Regional, and Long Distance classifications, instead of only Local and Long Distance (as in the US). This article describes how to add classification entries to your Dialing Plan. See the example of multiple classifications in “More...
Published: June 5, 2003 Viewing Current Dialing Plan Version Article #ETM051 Synopsis After the ETM® Server is rebooted, the version of the Dialing Plan installed no longer appears in the Dial Plan Configuration dialog box. This article describes how to determine the version of Dialing Plan installed. Versions Affected ETM® System v4.0.x More Information To view the Dial Plan version installed...
Published: June 5, 2003 Running Multiple Consecutive Reports with the Same Template Article #ETM503 Synopsis Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out. Versions Affected ETM® System v4.0.x and prior Known Workarounds After generating the report, if the toolbar buttons are not enabled, select a different...
Published: June 5, 2003 Calls Appear in Channel Monitor of Offline ISDN PRI NFAS Member Span Article #ETM633 Synopsis This article explains the behavior of an ISDN PRI NFAS Member after issuing the ETM® Command T1 OFFLINE. Versions Affected All versions of the ETM® System are affected. More Information When the T1 OFFLINE command is issued to an ISDN PRI Span via the ASCII Management Interface or a Telnet/serial connection, the...
Published: December 3, 2002 Writing TeleWall® Security Policy Rules for STU Lines Article #ETM229B Synopsis A Secure Transmission Unit (STU-III) is a secure telecommunications device designed to operate as both an ordinary telephone and a secure instrument over the telephone network. A STU unit is used to protect the transmission of sensitive or classified information. Because the unit can be used as...
Published: December 3, 2002 Changing the Active-to-Historical Call Table Transfer Frequency Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....
Published: December 3, 2002 Modifying the Subject Line of Policy – Generated Email Tracks Article #ETM237B Synopsis Email Tracks can be assigned to TeleWall® Security Policy Rules so that appropriate personnel are automatically notified via email when a call matches a specific TeleWall® Security Policy Rule. This technical bulletin explains how to modify the default Subject line of TeleWall Security Policy email messages. Note: This technical bulletin does not...
Published: December 3, 2002 Duplicate Span Names Prevent Span from Connecting to ETM®Server Article #ETM222B Synopsis If you transfer management of a Span from one ETM® Server to another Server that has a Span with the same name, the transferred Span cannot connect to the new Server and an error message is sent to the Diagnostic Log indicating that the name is already in...
Published: December 3, 2002 Trunk Group Field Over 20 Characters Causes Server to Terminate Article #ETM245B Synopsis The Trunk Group field on the Channel Map tab of the Span Configuration dialog box can only accept entries of 20 characters or less. Longer entries cause the ETM® Server to terminate unexpectedly. Versions Affected ETM® System v3.0x. In v4.0 of the ETM System, the Trunk Group field will prevent entry of more than 20 characters. Known Workarounds...