ETM® System

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP218B Synopsis A controller card must be present in the system slot of the ETM® 3200 Appliance chassis for proper operation. Versions Affected ETM 3200 Appliance More Information Always install the first card set in the system slot (the bottom slot of the chassis). The controller card in...

Article #ETM229B Synopsis A Secure Transmission Unit (STU-III) is a secure telecommunications device designed to operate as both an ordinary telephone and a secure instrument over the telephone network. A STU unit is used to protect the transmission of sensitive or classified information. Because the unit can be used as...

Article #INS225B Synopsis When a Y cable is used to connect an ETM® Communications Appliance to a PBX, the Appliance assumes that the other device connected to the Y cable (e.g., a computer) is providing the handshake signal to request receive data. If the other device is powered off or is...

Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....

Article #ETM237B Synopsis Email Tracks can be assigned to TeleWall® Security Policy Rules so that appropriate personnel are automatically notified via email when a call matches a specific TeleWall® Security Policy Rule. This technical bulletin explains how to modify the default Subject line of TeleWall Security Policy email messages. Note: This technical bulletin does not...

Article #INS207B Synopsis By default, the ETM® Database is populated with defaults applicable to the United States. If you are installing an ETM Platform in the UK or South Africa, follow the procedure in this technical bulletin after installing the ETM software and database but before creatingthe data instance for the ETM Server....

Article #ETM222B Synopsis If you transfer management of a Span from one ETM® Server to another Server that has a Span with the same name, the transferred Span cannot connect to the new Server and an error message is sent to the Diagnostic Log indicating that the name is already in...

Article #INS244B Synopsis When installing an application using the Microsoft Windows Installer Service on a computer running Windows NT 4.0, installation sometimes stops unexpectedly and one of the following error messages appears: ·         The Windows Installer Service failed to start. Contact your support personnel. ·         Error 1631: The Windows Installer service failed...

Article #INS205B Technical Bulletin #205, Rev C ETM® Platform v3.0.2–3.0.3:Operation Through a Firewall or Other NAT Device Synopsis Click here to download TB205 in PDF format. This technical bulletin explains how to configure the v3.0.2—3.0.3 of the Infrastructure Manager, ETM® Management Server, and TeleAudit® Usage Manager to communicate through a firewall or other device performing...

Article #ETM245B Synopsis The Trunk Group field on the Channel Map tab of the Span Configuration dialog box can only accept entries of 20 characters or less. Longer entries cause the ETM® Server to terminate unexpectedly. Versions Affected ETM® System v3.0x. In v4.0 of the ETM System, the Trunk Group field will prevent entry of more than 20 characters. Known Workarounds...

Knowledge Base Article #APP247B Knowledge Base Article #APP247B Supported PBX SMDR Port Settings Synopsis This technical bulletin provides the PBX SMDR/CDR port settings supported by the ETM® Appliances. Versions Affected ETM System v4.0 More Information The ETM® System supports the following PBX SMDR port settings: SMDR Baud Rate—300, 1200, 2400, 4800, 9600,...