Article #PG657 PolicyGuru Meta-Policy Controller provides universal security, monitoring, and usage policy implementation and enforcement across your entire voice/UC network from a web-based management graphical user interface (GUI). The solution also provides real-time, drill-down call detail analytics and powerful offline forensic analytics and reporting capabilities. Call and policy processing data...

Documentation set contains: Voice Firewall User Guide v7.2.0 Usage Manager User Guide v7.2.0 ETM System User Guide v7.2.0 ETM System Technical Reference v7.2.0 ETM System Installation Guide v7.2.0 ETM System Database Schema v7.2.0 ETM System Administration & Maintenance Guide v7.2.0 Call Recorder User Guide v7.2.0

Article #PG6851 See the attached document for instructions for upgrading from v2.3 to v2.5.2 of the PolicyGuru System. Click Download for more Details:

Article #PG070 See the attached article for instructions for upgrading an existing PolicyGuru System v2.5 to v2.5.2. The change is a feature request that adds the capability to specify a SIP header from which to pull the phone number used in the destNum field of the Orchestra One Request. Click...

Documentation set contains: Voice Firewall User Guide v7.1.2 Usage Manager User Guide v7.1.2 ETM System User Guide v7.1.2 ETM System Technical Reference v7.1.2 ETM System Installation Guide v7.1.2 ETM System Database Schema v7.1.2 ETM System Administration & Maintenance Guide v7.1.2 Call Recorder User Guide v7.1.2

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Article #PG564 See the attached article for instructions for upgrading from v2.3 tov2.5 of the PolicyGuru Solution. Click Download for more Details:

Article #PG550 By default, PolicyGuru® SEP Blacklist Allow Rules use the following Regex:!a^!guaranteed no replacement!. You can define a custom Regex to use in BlacklistAllow Rules instead of the default. See the attached document for instructions. Click Download for more Details:

Article #PG8762 Each Rule in a PolicyGuru® Solution Firewall Policy specifies thesource(s), destination(s), and direction of calls to which the Rule applies, and thecall-control action to be taken if a call matches the rule. The PolicyGuru ENUMServer compares the source and destination values in the policy rules with the sourceand...

Article #ETM5401 ETM® Unified Trunking Application (UTA ) and inline SIP applicationsprovide a Call Inactivity Timeout setting to clear ghost calls from the system(those which connected but for which the ETM System did not see an end, and for whichno activity has been seen during the specified amount of time)....

Article #ETM406A Each Span in the ETM® System uses a Dialing Plan to recognize, normalize, andclassify calling sequences for ETM Policy processing, display, reporting, andservice-type classification (such as long-distance, local, or international). DialingPlans are customized for the specific Appliance locale to ensure that the callingsequences the Span receives are correctly...

Knowledge Base Article #APP534 To change the auto-negotiation, speed, and duplex configuration for an ethernet port,enter the following command on a serial, telnet, or ASCII Management interface: ethconfig [AUTONEG on|off] [SPEED 10|100|1000] [DUPLEX half|full] For any other ethernet port configuration options not supported by the ‘ethconfig’command, use the ‘sys ethtool’...

Knowledge Base Article #APP637 The attached document provides step-by-step procedures for replacing a ControllerCard in an ETM® 2100 or 3200 Appliance. Click Download for more Details:

Article #ETM842 In ETM® System v5.3 and v6.0.x and later, a new available user permission affordsadministrators full visibility of all other users’ reports folders and full controlof the contents of those folders. For new installations, this permission is enabledby default for only the default admin account. For upgrades from a...

Knowledge Base Article #APP606 When installing software on an ETM 5000 series SIP Appliance, additional steps arerequired compared to other appliance models. You first push the software package tothe Call Processor at the Card level, which then makes it available on the signalingand media proxy nodes. You must then activate...

Article #ETM152 In the ETM System appliances, the Security Policy Processor (SPP) formatsphone number objects for processing according to settings in thenpconfig.properties file. By default, the npconfig.properties file isconfigured to format only North American numbers (any number with a country code of1) as standard numbers. Any other numbers are formatted...

Article #INS795 This technical bulletin discusses NFAS configuration best practices for assignment ofthe group port. Click Download for more Details:

Knowledge Base Article #APP0981 The attached article explains how to ping from an ETM® Appliance at a command line inv5.0 and later. Click Download for more Details:

Article #ETM270 Beginning in 2007, Daylight Savings Time (DST) in the United States and itsterritories will be extended by about a month. For those areas that observe DST, thismeans that in 2007, DST begins on March 11 and ends on November 4, while in 2008, DSTbegins on March 9 and...

Article #ETMD075 The attached document explains how to install and configure Oracle 10g Standard orEnterprise Edition for use with the ETM System v5.2. If you are installing 10gExpress Edition (XE), see the XE-specific installation article in this Knowledge Base. Click Download for more Details:

Article #ETM375 The following additional Call Record Final Field is available for SMDR parse filesin v5.2. This field is optional and applies only if inbound SMDR is used with theCall Recorder application. Optional: —Call durationcalculation for SMDR is normally based on call start time. Setting this field to TRUEforces duration...

Article #ETM914 When creating a new DES key for the ETM Web Portal application, if youinclude the ampersand character (&) in the DES key string, you must type amp;immediately after the & character, and then you can continue with the rest ofyour DES key string. .xml treats the & key...

Knowledge Base Article #APP732 The attached PDF is an excerpt from the ETM® System v5.1 Installation Guidethat describes VoIP deployment scenarios for the ETM® System. Click Download for more Details:

Article #ETM184 The attached article explains how to update the CCMI date file that providescity/state data in Usage Manager Reports. Click Download for more Details:

Article #ETM555 The attached PDF contains the ETM® System v5.1.14 Patch Notes Click Download for more Details:

Article #ETM674 The attached PDF contains the ETM® System v5.0.2 12-3 Patch Notes Click Download for more Details:

Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when...

Article #ETM039 Versions Affected ETM® System v5.0. Synopsis The attached zip file includes chm files of the ETM System help that can be viewed on a Windows system, without installing the ETM System. More Information Occasionally, you may want to view topics in the ETM System help files without starting the ETM System,...

Article #ETMD915 When you import phone numbers into the ETM® Database, duplicates are allowed bydefault. The attached article, excerpted from the ETM® System TechnicalReference, explains how to disallow duplicates. Click Download for more Details:

Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Knowledge Base Article #APP184 Versions Affected ETM® System digital telecom appliances only. Synopsis After the out-of-box configuration is complete, the Spans on the Controller Card restart offline More Information After an out-of-box configuration is complete, the Spans restart offline automatically so that you can configure them with the proper telephony settings...

Article #ETM675 Synopsis In the TeleAudit® Usage Manager, you can generate reports of outbound calls that used Vertical Service Codes, such as *69, *70, and so on. More Information By default, the ETM® System stores any Vertical Service Codes associated with a call in the Prefix column of the call information in the ETM...

Knowledge Base Article #APP502 SynopsisWhen you download a software package to an Appliance Card, it is imperative that you do not reboot or power cycle the Card until the upgrade is complete, or the firmware may become corrupted, rendering the Card inoperable. The Card automatically reboots when the upgrade is...

Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for...

Article #ETM703 Synopsis In some telecom markets, such as Europe, you may have Local, Regional, and Long Distance classifications, instead of only Local and Long Distance (as in the US). This article describes how to add classification entries to your Dialing Plan. See the example of multiple classifications in “More...

Article #ETM051 Synopsis After the ETM® Server is rebooted, the version of the Dialing Plan installed no longer appears in the Dial Plan Configuration dialog box. This article describes how to determine the version of Dialing Plan installed. Versions Affected ETM® System v4.0.x More Information To view the Dial Plan version installed...

Article #ETM633 Synopsis This article explains the behavior of an ISDN PRI NFAS Member after issuing the ETM® Command T1 OFFLINE. Versions Affected All versions of the ETM® System are affected. More Information When the T1 OFFLINE command is issued to an ISDN PRI Span via the ASCII Management Interface or a Telnet/serial connection, the...

Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:

Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details:

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP218B Synopsis A controller card must be present in the system slot of the ETM® 3200 Appliance chassis for proper operation. Versions Affected ETM 3200 Appliance More Information Always install the first card set in the system slot (the bottom slot of the chassis). The controller card in...

Article #ETM229B Synopsis A Secure Transmission Unit (STU-III) is a secure telecommunications device designed to operate as both an ordinary telephone and a secure instrument over the telephone network. A STU unit is used to protect the transmission of sensitive or classified information. Because the unit can be used as...

Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....

Article #ETM237B Synopsis Email Tracks can be assigned to TeleWall® Security Policy Rules so that appropriate personnel are automatically notified via email when a call matches a specific TeleWall® Security Policy Rule. This technical bulletin explains how to modify the default Subject line of TeleWall Security Policy email messages. Note: This technical bulletin does not...

Knowledge Base Article #APP247B Knowledge Base Article #APP247B Supported PBX SMDR Port Settings Synopsis This technical bulletin provides the PBX SMDR/CDR port settings supported by the ETM® Appliances. Versions Affected ETM System v4.0 More Information The ETM® System supports the following PBX SMDR port settings: SMDR Baud Rate—300, 1200, 2400, 4800, 9600,...