Products

Article #INS249 Versions affected: 4.1.2 and above Note – This issue is only found when running on Windows 2003 Server Problem Description: When upgrading the ETM platform on Windows 2003 Server, the installer can failduring either the uninstall of the previous version of software or during theinstall of the new...

Article #INS542 The attached PDF explains how to upgrade from version 5.0 to version 5.0.2 of theETM® System on Windows. Click Download for more Details:

Knowledge Base Article #APP735 Versions Affected Last Resort is available for the following ETM® Platform Appliance models and software versions: ETM 1012, 1024, 1060, 1090 running ETM System v5.x. ETM 2100 and 3200 running ETM System v3.0-5.x. Synopsis When an ETM Platform Appliance is installed for the first time or when...

Knowledge Base Article #APP384 Versions affected: ETM® System v5.0 Symptom: When licensing an ETM 2100/3200 card, a valid license string will be rejected ifthe Appliance is in Failsafe mode. The following error message will be received:“WARNING: License appears invalid; value rejected, use LICENSE CLEAR to reset.” Solution: Type the license...

Article #ETMD915 When you import phone numbers into the ETM® Database, duplicates are allowed bydefault. The attached article, excerpted from the ETM® System TechnicalReference, explains how to disallow duplicates. Click Download for more Details:

Knowledge Base Article #APP883 Versions Affected ETM® 1060 Cache Appliance 4.1.x and later. SynopsisEach time the ETM 1060 Cache Appliance is rebooted, the operating system increments a counter. After the reboot counter reaches 39, the Cache Appliance’s operating system forces a file integrity system check. A file integrity system check...

Article #ETMD673 Versions Affected ETM® System v3.0 and later Symptom When trying to open the TeleAudit Usage Manager, the following error occurred: ORA-01466: unable to read data – table definition has changedDescription This error occurs when the system time of the computer on which the database is installed is older than...

Article #ETMD787 Symptom In the ETM® versions 3.0 – 4.0, Oracle may run out of memory that is available for it to allocate to the ETM System, causing the current operation to fail or the ETM Management Service to stop. Description An incorrect value in the init.ora file can cause Oracle to run...

Article #ETMD051 Versions Affected ETM® System v4.1 and later. Synopsis When you use the Import Wizard to import a text file of Listings into the Directory Manager, an Oracle utility called SQL*Loader performs the data transfer. When the transfer is complete, a SQL*Loader log file appears in the SQL*Loader Results dialog box. This article describes the contents...

Knowledge Base Article #APP131 ETM® System v5.0.2 Update 9 adds support for additional E1 CAS signaling types andalso includes all changes from Updates 1-8. It is an update to v5.0.2 of the ETMSystem that will only apply to customers with E1 CAS trunks. See the attached PDFfor more information. Please...

Knowledge Base Article #APP184 Versions Affected ETM® System digital telecom appliances only. Synopsis After the out-of-box configuration is complete, the Spans on the Controller Card restart offline More Information After an out-of-box configuration is complete, the Spans restart offline automatically so that you can configure them with the proper telephony settings...

Article #ETMD921 Synopsis When you import Listings from a text file into the Directory Manager, the textfile must be formatted in a certain way for successful import. The required formatis determined by a control file in the ETM® System installationdirectory that is used by the SQL*Loader application. The attached PDF...

Article #ETM824 Synopsis If your ETM® Database computer hard drive becomes full, the ETM Server cannot run. You will need to either provide additional storage space or clear some space on the hard drive so that you can restart the ETM Service. More Information By default, the ETM Server permanently stores...

Article #ETM675 Synopsis In the TeleAudit® Usage Manager, you can generate reports of outbound calls that used Vertical Service Codes, such as *69, *70, and so on. More Information By default, the ETM® System stores any Vertical Service Codes associated with a call in the Prefix column of the call information in the ETM...

Knowledge Base Article #APP502 SynopsisWhen you download a software package to an Appliance Card, it is imperative that you do not reboot or power cycle the Card until the upgrade is complete, or the firmware may become corrupted, rendering the Card inoperable. The Card automatically reboots when the upgrade is...

Knowledge Base Article #APP595 Versions Affected ETM® system 4.0 and later. Synopsis The ETM System v4.0 and later includes the call type modem energy. This article provides a definition of modem energy and explains which types of calls may be identified as modem energy. More Information Definition of Modem Energy Calls for...

Article #ETMD274 Symptom: The ETM® Management Server crashes with an ‘ORA-00018: maximum number of sessions exceeded’ error. Description: An Oracle database has a defined number of connections that it accepts at any one time. In a large installation, it is possible for the ETM System to use all of these possible...

Article #ETM133 Symptom: Toll Free (800), Operator, and Emergency 911 calls are flagged as LD in the database (based on definitions in the Dialing Plan). Description: This article explains how to create accurate reports for outbound long distance calls, by using Destination Details to filter out the following substrings: OPER, EMRG, 800....

Article #ETMD576 Synopsis When the database statistics calculation and/or partitioning scripts are configured as Scheduled Tasks on the Windows operating system, the tasks run using the Windows login username and password assigned to each task. If the password for the username is changed/expired, the Scheduled Task cannot run. Versions Affected...

Article #ETM794 Synopsis If a Card in an ETM® 2100 or 3200 Appliance is not connected to the ETM Server during the change to/from Daylight Savings Time, when the Card reconnects to the Server, only Span 1 properly updates the offset from GMT. Spans 2-4 retain the old offset and potentially...

Article #ETM703 Synopsis In some telecom markets, such as Europe, you may have Local, Regional, and Long Distance classifications, instead of only Local and Long Distance (as in the US). This article describes how to add classification entries to your Dialing Plan. See the example of multiple classifications in “More...

Article #ETM051 Synopsis After the ETM® Server is rebooted, the version of the Dialing Plan installed no longer appears in the Dial Plan Configuration dialog box. This article describes how to determine the version of Dialing Plan installed. Versions Affected ETM® System v4.0.x More Information To view the Dial Plan version installed...

Article #ETM503 Synopsis Occasionally, when you manually run a report, then attempt to run the report again using the same template, the Preview, Save, and Print toolbar buttons are grayed out. Versions Affected ETM® System v4.0.x and prior Known Workarounds After generating the report, if the toolbar buttons are not enabled, select a different...

Article #ETM633 Synopsis This article explains the behavior of an ISDN PRI NFAS Member after issuing the ETM® Command T1 OFFLINE. Versions Affected All versions of the ETM® System are affected. More Information When the T1 OFFLINE command is issued to an ISDN PRI Span via the ASCII Management Interface or a Telnet/serial connection, the...

Knowledge Base Article #APP754 See attached. Note that this information is also found in the ETM® System v4.0TechnicalReference, pp 1-2. Click Download for more Details:

Knowledge Base Article #APP508 See attached. Note that this information is also found in the ETM® System v4.0 TechnicalReference, pp 3-4. Click Download for more Details:

Article #INS393 The attached document provides the correct diagram for the SMDR Y Cable and thepinout for the Aux and Console ports on the ETM 2100/3200 Card. This Y cable diagramreplaces the one on page 163 of the ETM® Platform v3.0 Installation andConfiguration Guide and on page 127 of the...

Article #INS318 The attached document shows common cables required to communicate to ETM® Appliancesvia the console port, SMDR connections to the auxiliary port, and T1 connections tothe T1 ports. Click Download for more Details:

Article #ETMD194 It is important to provide security through a password for the listener. With apassword, privileged operations, such as saving configuration changes or stoppingthe listener, used from the Listener Control utility will require a password. Use the Listener Control utility’s CHANGE_PASSWORD command or Oracle Net Manager toset or modify...

Knowledge Base Article #APP149 Synopsis The “D Channel Down” and “D Channel Up” System Events operate in reverse of their intended fuctionality. The “D Channel Down” System Event is generated when the D Channel comes up, rather than when it goes down, while the “D Channel Up” System Event is...

Knowledge Base Article #APP218B Synopsis A controller card must be present in the system slot of the ETM® 3200 Appliance chassis for proper operation. Versions Affected ETM 3200 Appliance More Information Always install the first card set in the system slot (the bottom slot of the chassis). The controller card in...

Article #ETM229B Synopsis A Secure Transmission Unit (STU-III) is a secure telecommunications device designed to operate as both an ordinary telephone and a secure instrument over the telephone network. A STU unit is used to protect the transmission of sensitive or classified information. Because the unit can be used as...

Article #INS225B Synopsis When a Y cable is used to connect an ETM® Communications Appliance to a PBX, the Appliance assumes that the other device connected to the Y cable (e.g., a computer) is providing the handshake signal to request receive data. If the other device is powered off or is...

Article #ETM251B The ETM® Database stores two sets of call data: active and historical. This enables the ETM Database to function as both a transactional and data warehouse database, and improves performance for reports. The TeleWall® Policy Log retrieves data from the active call table; the TeleAudit® Usage Manager retrieves data from the historical call table....

Article #ETM237B Synopsis Email Tracks can be assigned to TeleWall® Security Policy Rules so that appropriate personnel are automatically notified via email when a call matches a specific TeleWall® Security Policy Rule. This technical bulletin explains how to modify the default Subject line of TeleWall Security Policy email messages. Note: This technical bulletin does not...

Article #INS207B Synopsis By default, the ETM® Database is populated with defaults applicable to the United States. If you are installing an ETM Platform in the UK or South Africa, follow the procedure in this technical bulletin after installing the ETM software and database but before creatingthe data instance for the ETM Server....

Article #ETM222B Synopsis If you transfer management of a Span from one ETM® Server to another Server that has a Span with the same name, the transferred Span cannot connect to the new Server and an error message is sent to the Diagnostic Log indicating that the name is already in...

Article #INS244B Synopsis When installing an application using the Microsoft Windows Installer Service on a computer running Windows NT 4.0, installation sometimes stops unexpectedly and one of the following error messages appears: ·         The Windows Installer Service failed to start. Contact your support personnel. ·         Error 1631: The Windows Installer service failed...

Article #INS205B Technical Bulletin #205, Rev C ETM® Platform v3.0.2–3.0.3:Operation Through a Firewall or Other NAT Device Synopsis Click here to download TB205 in PDF format. This technical bulletin explains how to configure the v3.0.2—3.0.3 of the Infrastructure Manager, ETM® Management Server, and TeleAudit® Usage Manager to communicate through a firewall or other device performing...

Article #ETM245B Synopsis The Trunk Group field on the Channel Map tab of the Span Configuration dialog box can only accept entries of 20 characters or less. Longer entries cause the ETM® Server to terminate unexpectedly. Versions Affected ETM® System v3.0x. In v4.0 of the ETM System, the Trunk Group field will prevent entry of more than 20 characters. Known Workarounds...

Knowledge Base Article #APP247B Knowledge Base Article #APP247B Supported PBX SMDR Port Settings Synopsis This technical bulletin provides the PBX SMDR/CDR port settings supported by the ETM® Appliances. Versions Affected ETM System v4.0 More Information The ETM® System supports the following PBX SMDR port settings: SMDR Baud Rate—300, 1200, 2400, 4800, 9600,...